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CosmoCom Powers France Telecom's Multi-Channel Contact Center Offer

Posted on: Monday, 30 June 2003, 06:00 CDT

MELVILLE, N.Y.--(BUSINESS WIRE)--June 30, 2003--France Telecom, the dominant telecommunications provider in France, has launched a hosted contact center offering for its business customers called Contact Multicanal (Multi-Channel Contact). Based on CosmoCall Universe, CosmoCom's next generation all-IP contact center platform, the new service was announced at SECA 2003 in Paris, and is one of the first implementations of contact center on-demand in France. Several customers are already using the service in production mode.

Contact Multicanal makes multimedia, multi-channel customer care available "on-demand" via network-based infrastructure. By subscribing to this service, companies can implement contact centers without making large initial capital investments and without incurring the ongoing maintenance costs of an in-house platform.

The service encompasses the three main contact channels in use today: telephone calls, e-mail messages, and web chat sessions. Customers benefit because a single multi-channel system is inherently more efficient than the separate single-channel systems that most contact centers use now. The solution is flexible and highly scalable, offering customers the ability to grow and evolve as needed, while providing FT a new source of profitable revenue.

"CosmoCom specializes in enabling network service providers to provide feature-rich, on-demand contact center services using our network-based platform," said Ari Sonesh, CosmoCom's CEO. "We are pleased and proud to add France Telecom to the growing community of top tier network service providers who are offering services based on our products."

About CosmoCom

CosmoCom is the leading provider of all-IP, universal access customer interaction management (CIM) platforms. CosmoCall Universe(TM) supports multi-channel contacts including telephone, web chat, web voice, web video, web collaboration, e-mail and voicemail in one high capacity, high availability, multi-tenant platform. CosmoCall Universe is a complete, unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording and a complement of powerful management applications. Network Service Providers use CosmoCall Universe to offer hosted Contact Center On-Demand(TM) solutions to their end user customers. CosmoCom also provides best-of-breed CIM components, including IP ACD and IP IVR for OEMs to build pre-integrated customer interaction and relationship management (CIRM) systems. CosmoCom technology is available worldwide through CosmoCom's OEM and Network Service Provider partners, including BT, Cable & Wireless, France Telecom, KT, NTT, PLDT, Rockwell FirstPoint Contact and TeliaSonera. Headquartered in Melville, New York, CosmoCom has received an array of industry awards and was recently ranked by Deloitte and Touche as Long Island's fastest growing company. For more information about CosmoCom, please visit www.cosmocom.com.

About France Telecom

France Telecom is one of the world's leading telecommunications carriers, with more than 111 million customers on the five continents (220 countries and territories) and consolidated operating revenues of 46.6 billion euros for 2002. Through its major international brands, including Orange, Wanadoo, and Equant, France Telecom provides businesses, consumers and other carriers with a complete portfolio of solutions that spans local, long-distance and international telephony, wireless, Internet, multimedia, data, broadcast and cable TV services. France Telecom is the second-largest wireless operator and Internet access provider in Europe, and a world leader in telecommunications solutions for multinational corporations. France Telecom (NYSE: FTE) is listed on the Paris and New York stock exchanges. Please see www.francetelecom.com for more information.

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