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RWD Technologies Offers Enhanced Integrated Medical Communications Solution

Posted on: Monday, 14 March 2005, 12:00 CST

RWD's Integrated Medical Communications Solution Offers Improved Risk Management and Faster Response Times for Medical Communications

RWD Technologies, Inc. (RWD), a company that develops, implements, and supports products and services in the areas of training, consulting, information technology, and organizational performance across life science enterprises, announced the latest release of its Integrated Medical Communications Solution at the Drug Information Association's (DIA) 16th Annual Workshop for Medical Communications. Enhancements include: RWD Package Wizard Tools; a web-based, centralized administration module to configure business rules and integrations; expanded fulfillment services for automatic output routing to fax, print, email and third-party vendors; an additional standard interface to IBM Lotus and Domino(R); and a web services interface based on a services-oriented architecture (SOA).

"We consistently hear from our life science clients that patient safety, FDA compliance, and faster inquiry turnaround are of paramount importance to their organizations' missions," said Beth Ann Pelegan, division director of RWD's Applied Technology Solutions group. "RWD's Integrated Medical Communications Solution was developed to address these high priorities of the life sciences companies; and without fail, our solution has been proven to manage risk while dramatically improving the response performance of medical communications staff."

RWD's Integrated Medical Communications Solution is based on three industry standard platforms: Siebel(R) Life Sciences Call Center, Documentum(R) Content Management, and Arbortext(R) structured authoring and multi-channel publishing. RWD's Package Wizard seamlessly integrates these three platforms into one XML-based environment, providing the end user with a simultaneous single point of access to all three systems.

By implementing RWD Package Wizard technology, product inquiries and fulfillment are captured and managed from the Siebel Call Center interface. When appropriate response components are selected, automated workflows render and deliver the response to the requestor and create an FDA-compliant audit trail. This manages risk and improves customer support by allowing medical communications professionals to quickly and accurately respond to more inquiries.

For more information about RWD's Integrated Medical Communications Solution or to arrange a demonstration, please contact us via email at: pharma@rwd.com or call 888-RWD-TECH.

About RWD Technologies, Inc.

RWD Technologies is a professional services organization composed of three operational divisions: Applied Technology Solutions integrates enterprise-class software systems, develops custom applications for pharmaceutical and other regulated industries, and provides global blended eLearning solutions; Enterprise Learning Solutions provides support services to organizations that utilize SAP, PeopleSoft, and Oracle systems and has developed software products to train end users of these systems; and Performance Solutions engages in lean consulting and vehicle launch support services to the automotive industry and reliability improvement to the railroad industry, and human performance improvement services to the petroleum and chemical industries. Headquartered in Baltimore, Maryland, with offices in the United States, Canada, Mexico, United Kingdom, France, Germany, Belgium, Japan, and Australia, RWD serves major multinational corporations throughout the world. For more information, visit www.rwd.com.

Copyright (C) 2005 RWD Technologies, Inc. All rights reserved. RWD Technologies Inc. and RWD are registered trademarks of RWD Technologies, Inc. All other marks referenced are trademarks of their respective owners.

Source: Business Wire

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