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New ZyLAB Whitepaper ''Text Analytics for Enterprise Search'' Offers Insights for Going Beyond Simple Full-Text Searching

Posted on: Tuesday, 20 May 2008, 09:00 CDT

ZyLAB, an innovative developer of Information Access Solutions, today announced the immediate availability of it latest whitepaper "Text Analytics for Enterprise Search." This whitepaper is available for download from the ZyLAB Website and also appears in the May issue of KMWorld.

Today, an entire generation of tech-savvy computer users exist whose expectations and perceptions of full-text search functionality and performance are almost completely influenced by the "Google effect." In most instances, this type of approach works fine if users only need to find the most appropriate website for answering general questions. Users type in full-text keywords and expect to see the most relevant document or website appear at the top of a result list. But problems arise when users view this searching model as the default approach to finding any kind of information. People who have become conditioned to viewing search through the prism of Google-type approaches often are not interested in, or even aware of, other search techniques.

This whitepaper offers additional searching techniques that are required to support users (e.g. legal and law enforcement) that need much more than page-link and similar popularity-based results. The whitepaper discusses several search requirements such as:

-- Focusing on optimized relevance - The first requirement of broader search applications is that not only does the best document need to be found, but all potentially relevant documents need to be located and sorted in a logical order, based on the investigator's strategic needs. "Popularity-based" results generated by Internet search engines cannot support these criteria.

-- Handling massive data collections - Another issue impacting effective strategic searching is how to conduct extensive searches among extremely large data collections. For example, if e-mail collections need to be investigated, these repositories are no longer gigabytes in size; rather, they can be a terabyte or more. When handling this volume of data, plain full-text search simply cannot effectively support finding, analyzing, reviewing and organizing all potentially relevant documents.

-- Finding information based on words not located in the document - In this context, consider investigators who may have some piece of information concerning an investigation but don't necessary know other details they may be looking for. Who is associated with a suspect? What organizations are involved? What aliases are associated with bank accounts, addresses, phone records or financial transactions? Traditional precision-focused, full-text approaches are not going to help users find hidden or obscure information in these contexts.

This whitepaper was written by Dr. Johannes C. Scholtes, President and CEO of ZyLAB North America LLC and is in charge of ZyLAB's global operations. The combination of cutting-edge search and text mining technology for paper, email and electronic files, in combination with content management technology such as e-discovery and e-disclosure management, redaction, workflow, federation and compliant records management has continually positioned ZyLAB as a leader for these types of applications.

About ZyLAB

For 25 years, ZyLAB has provided commercial and government organizations around the world with award-winning information access solutions. The ZyIMAGE Information Access Platform is a complete XML-based system that provides a secure foundation for the long-term archiving, management and retrieval of information, from digitized paper documents, to electronic files, to e-mail and attachments, to multimedia.

With over 7,500 installations and 350,000 users worldwide, ZyLAB has a wealth of experience and knowledge across a variety of industries and business applications. Federal clients include the Executive Office of the President and the Departments of Agriculture, Commerce, Homeland Security, Justice and Defense, as well as all branches of the US Armed Forces and investigative teams at the FBI, SEC, and Amtrak's OIG. Hundreds of state and local governments also rely on ZyLAB, such as The State of California, Montgomery County, Maryland, and The Town of Jackson, Wyoming. ZyLAB's numerous commercial clients include leading companies like American Express, Anheuser-Busch, Dominion Virginia Power, Lockheed Martin, Pacific Life, and Shell Oil. For more information visit: www.zylab.com.

Source: Business Wire

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