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Toshiba Net Phone 6.0 Delivers Powerful Presence Capabilities for Call Center and General Office Use

Posted on: Tuesday, 20 May 2008, 12:00 CDT

Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba -- www.telecom.toshiba.com) today announced the availability of its newly enhanced Net Phone(TM) (Version 6.0), delivering powerful new presence capabilities for call center and general office use. Now available, Net Phone 6.0 has been designed for use with the Toshiba Strata(R) CIX(TM) family of IP business communication systems as well as all Toshiba IP, digital and soft phone telephones.

"Toshiba's Net Phone 6.0 gives call center agents and general office users a powerful communications tool that promotes productivity and improves the customer experience through screen pop and easy-to-use, screen-based call control and telephony operation," said Shahin Hatamian, vice president, product management, Toshiba America Information Systems, Telecommunication Systems Division. "Now with Presence capabilities, call center agents and office workers can view the status of other users on the system, empowering them to be more efficient in their call management. For example, today's call center requires agents to talk to subject matter experts, and the presence capability helps agents to find the accurate information more quickly to address customers' requests."

Among the powerful features of Net Phone 6.0 are:

-- Presence Viewer

-- Integrated window shows real-time status of the users including phone status (idle, busy, or do not disturb), user status (such as "in meeting"), and chat availability status. -- Click to initiate call or request chat with agents -- Collaboration tools including Chat and/or Whiteboard, easily implemented from the Presence window -- Auto dial capabilities from the Presence window

-- VoIP Benefits

-- Supports optional built-in VoIP soft phone to complete the all-in-one phone operation -- Strata CIX IP Mobility compatibility allows users to switch from the Net Phone VoIP to the IP telephone or the SoftIPT(R) soft phone on a laptop computer. The voice connection is changed to the selected telephone, while the Net Phone can still provide the screen pop and control the telephone.

-- Ease-of-Use Features

-- Screen pop and easy-to-use, screen-based features improve call center agent productivity and enhance customer experience. -- Screen-based telephony features include drag and drop transfer and conference capabilities -- Personal call-handling rules and new communication tools help increase the productivity of office workers

-- Integration Capabilities

-- Built-in integration with Toshiba applications, including Strata ACD -- Built-in integration with Toshiba-certified third-party applications, including OAISYS Tracer -- Custom application integration via Net Phone API and DDE -- TAPI TSP provides external applications with TAPI interface

Compatibility

Toshiba's Net Phone 6.0 is designed for the Toshiba Strata CIX family of IP business communication systems. It is also compatible with all Toshiba Strata CIX telephones, including its new IP5000 IP telephones, DP 5000 digital telephones, SoftIPT soft phone, and its older IPT IP telephones and DKT digital telephones. It is also compatible with Toshiba's Strata Media Application Server (Strata MAS) or can run on the user's own server.

Pricing & Availability

Priced from $140 for a single user license, Toshiba's new Net Phone 6.0 is available through Authorized Toshiba Dealers. Licenses are available individually for general use or as part of Toshiba's Call Center Solution packages. To find an Authorized Toshiba Dealer in your area, visit the Toshiba website at www.telecom.toshiba.com.

About Toshiba America Information Systems Inc. (TAIS)

Headquartered in Irvine, Calif., TAIS is comprised of four business units: Digital Products Division, Imaging Systems Division, Storage Device Division, and Telecommunication Systems Division. Together, these divisions provide mobile products and solutions, including industry leading portable computers; projectors; imaging products for the security, medical and manufacturing markets; storage products for automotive, computer and consumer electronics applications; and telephony equipment and associated applications.

TAIS provides sales, marketing and services for its wide range of information products in the United States and Latin America. TAIS is an independent operating company owned by Toshiba America, Inc., a subsidiary of Toshiba Corporation, which is a global leader in high technology and integrated manufacturing of electrical and electronic components, products and systems, as well as major infrastructure systems. Toshiba was founded in 1875, and today operates a global network of more than 740 companies, with 198,000 employees worldwide and annual sales surpassing US$76 billion. For more information on Toshiba's leading innovations, visit the company's Web site at www.toshiba.com.

(C) 2008 Toshiba America Information Systems Inc. All product, service and company names are trademarks, registered trademarks or service marks of their respective owners. Information including without limitation product prices, specifications, availability, content of services, and contact information is subject to change without notice.

Source: Business Wire

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