• E-mail
• Print
• Comment
• Font Size
• Digg
• del.icio.us
• Discuss article

Toshiba Receives Customer Interaction Solutions Magazine's IP Contact Center Technology Pioneer Award

Posted on: Thursday, 31 March 2005, 12:00 CST

Toshiba America Information Systems Inc., Digital Solutions Division (TAIS DSD) announced today that Technology Marketing Corp.'s (TMC(R)) Customer Interaction Solutions(R) magazine (www.cismag.com) has named it as a recipient of a 2005 IP Contact Center Technology Pioneer Award for its Strata(R) CIX(TM) pure IP business communications system. Customer Interaction Solutions has been the leading publication in CRM, call centers and teleservices since 1982.

"We are honored to receive Customer Interaction Solutions magazine's 2005 IP Contact Center Technology Pioneer Award for our Strata CIX IP business communication solution," said Michael E. Durance, vice president and general manager of TAIS DSD. "Strata CIX delivers on the promise of IP telephony for contact centers by enabling enterprises to integrate all their ACD, voice mail and CRM applications onto a single platform, Toshiba's Strata MAS platform. The single platform format delivers a much more cohesive and cost-effective solution."

With the debut of the Strata CIX, Toshiba offers FeatureFlex(TM), which allows users to customize their own individual features to help them be more efficient with their communications solution. FeatureFlex makes the resources of the system available to create new or blended features and applications. It allows enterprises to create user-definable features companywide, by department (such as call centers), or for individual users.

"TMC is proud to honor Toshiba with its IP Contact Center Pioneer Award for its outstanding Strata CIX system," said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Interaction Solutions. "It is one of the 'best of the best' in IP contact center technology."

New this year, the IP Contact Center Technology Pioneer Award recognizes companies that have created a successful IP contact center product or service that is truly innovative.

The IP Contact Center Technology Pioneer Award highlights will be published in the March 2005 issue of Customer Interaction Solutions magazine.

About Toshiba America Information Systems Inc.

With headquarters in Irvine, TAIS is comprised of three divisions: Digital Products Division, Digital Solutions Division and the Storage Device Division. Together, the three divisions provide mobile products and solutions, telecommunications, imaging and storage products and services. Products include industry-leading portable computers, projectors, DVD/CD recordable products and hard disk drives for computers, telephony products, digital imaging systems, wireless solutions and services.

TAIS provides sales, marketing and services for its wide range of information products in the United States and Latin America. TAIS is an independent operating company owned by Toshiba America Inc., a subsidiary of Toshiba Corp., which is a world leader in high technology and integrated manufacturing of electrical and electronic components, products and systems. Toshiba has global sales of over $52 billion and more than 300 subsidiaries and affiliates worldwide. For more information visit the company's Web site at www.toshiba.com.

About TMC(R)

Technology Marketing Corp. (TMC) publishes two print magazines: Customer Interaction Solutions, and Internet Telephony; five digital publications, SIP Magazine, Speech-World, WiFI Telephony Magazine, VoIP Developer, WiMAX Magazine; and the online publications TMCnet.com, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com.

Note to Editors: (C)2005 Toshiba America Information Systems Inc. Strata is a registered trademark of Toshiba Corp. All product, service and company names are trademarks, registered trademarks or service marks of their respective owners. Information including without limitation product prices, specifications, availability, content of services, and contact information is subject to change without notice.

Source: Business Wire

More News in this Category