Telution Collaborates With Microsoft on Unified Order Management and Customer Care Solution
Posted on: Monday, 4 April 2005, 09:00 CDT
CHICAGO, April 4 /PRNewswire/ -- Telution, Inc. today announced that it collaborated with Microsoft on a unified Order Management and Customer Care solution for cable operators to be unveiled at NCTA's 2005 National Cable Show in San Francisco, April 3-5, 2005.
The collaboration combines Telution's COMX, an award-winning order management and assurance solution for both traditional and IP-based communication providers, with Microsoft's powerful .NET technologies. The advanced approach to order handling and customer interaction management benefits both cable and telecommunication clients, especially those offering complex service bundles with features like VoIP, IPTV, messaging, and gaming.
Using Telution's solution, cable operators and telecommunications companies gain not only unified customer care, but also superior offer management, order capture, order handling and order assurance tools.
COMX's comprehensive ordering capabilities simplify complex service bundle delivery, from service offer management and order entry to workflow configuration and order fallout management. The combination of Telution's COMX with Microsoft's web services-based .NET improves the speed and accuracy of order execution, decomposition, and workflow management. As a result, cable operators and telecommunications companies will be able to deliver complex service bundles fast and cost-effectively.
"To stand out in today's cable and telecommunications marketplace, a company must excel at customer service," said Kent Steffen, Telution's CEO. "Fluid customer interaction management is essential. With COMX's proven order management capabilities and Microsoft's key web services technologies, cable and telecommunication operators can perfectly coordinate customer transactions for flawless service delivery."
In addition to live demonstrations at the National Cable Show, Telution and Microsoft plan a permanent display at the Microsoft Partner Solutions Center in Redmond, Washington.
About Telution
Telution, Inc. provides operations support systems (OSS) software for leading communication and cable service providers. COMX, Telution's suite of order management and service assurance solutions, is an award-winning software platform. COMX unites service providers with their customers, networks, and business partners and allows service providers to coordinate delivery and management of complex IP-based services (VoIP, IPTV, etc.). Many of the most successful and progressive communication and cable companies in North America deploy Telution's software. See http://www.telution.com/ for more information.
The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
Telution, Inc.
CONTACT: Rob Kunzler, Director of Marketing of Telution, Inc.,+1-312-201-6644, or rkunzler@telution.com
Web site: http://www.telution.com/
Source: PRNewswire
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