PCClub.Com and ClubIT.Com Provide Trusted Experts and Forums for Product and Technical Support
PC Club, an award-winning provider of computer parts, accessories and services, employs its e-commerce websites PCClub.com and ClubIT.com to provide businesses and consumers an easy, secure platform for ordering and support. PCClub.com serves as a support base for the PC Club retail store locations – as well as a platform for general product support and shipping tracking, focusing on businesses – while ClubIT.com functions as a leading online vendor of consumer-based computer parts and electronics.
PCClub.com and ClubIT.com provide customers with competitively-priced computer parts – from mother boards to CPUs to software – and trump the competition by guaranteeing products will ship within 24 hours. Some technology vendors outsource technician support services; PCClub.com website technicians are available for immediate assistance and are based locally.
“ClubIT.com differentiates its web services from the competition by consistently following-up with our customers on their item shipments,” says Steven Hsu, Marketing Manager. “We have a strong, local team handling all questions regarding order processing, scheduling and product support, and our customer ratings and loyal clientele base prove it.”
While PCClub.com is directed towards businesses, ClubIT.com focuses on consumer shoppers.
PCClub.com Provides Free Shipping Online Order Platform
PCClub.com began in 1992 as a convenient service point for the PC Club retail chain and was put in place to shorten logistic time between the customer and the product. Customers can shop online and pick up their orders at a PC Club retail location without incurring shipping fees.
In addition, the website’s forum works as a medium for other customers to express product knowledge and ask technological questions that trained technicians will answer quickly and efficiently. The forums are meant to give customers helpful information – but more importantly they serve to provide solutions.
PCClub.com is directed towards small business customers and already holds a significant market share of the tech e-commerce market. Over its 16 year history, PCClub.com has built a customer base of more than 1.6 million shoppers.
ClubIT.com Maintains a Reputation for Great Customer Service
ClubIT.com, which has only been around for about 3 years, has quickly built a reputation around its efficient customer service. The experienced technicians work to follow up on shipments with customers and field questions from every end of the technological spectrum.
“Between 2006 and 2007, our site traffic volume grew more than two hundred percent, due simply to word-of-mouth marketing,” says Joe Lieman, Marketing Specialist. “It’s a testament to the efficiency of the site’s customer service, something we rededicate ourselves to daily.”
Because ClubIT.com’s customer service is not outsourced, localized service allows technicians to work together to find the right answer to all customer inquiries.
About PC Club
In 1992, PC Club opened its first location in the City of Industry, CA. PC Club has existed since then as a computer parts store and repair center for professionals all across the country, offering upgrade kits, LCD monitors and other computer parts and services. The technology retail outlet currently has 37 locations, based primarily in the western United States. In addition to its physical locations, PC Club maintains its e-commerce sites PCClub.com and ClubIT.com as platforms for easy ordering and support.
For more information, please visit: www.pcclub.com or www.clubit.com.