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SMC's New Managed Services Platform Opens New Opportunities for Its Partners

Posted on: Monday, 16 June 2008, 09:00 CDT

SMC Networks (www.smc.com) announced today its new Managed Services Platform, a networking platform delivered through software and hardware that gives VARs the capability to monitor a customer's LAN. SMC's solution enables the partners in its Channel Program, Elite Partner Program (EPP), to service their clients with comprehensive monitoring and proactive technical installation and assistance while creating continued dedication to the client by leveraging SMC's engineering support. While ideal for VARs serving any market, SMC's SMB focus ensures its partners provide the assurance of network reliability to customers while providing a steady revenue stream to VARs.

Launching in June at HITEC, the Hospitality Industry tradeshow, SMC's new Managed Service Platform is perfectly suited in this venue focused on service and support. A long time fixture in Hospitality for the last five years, SMC will compliment its WLAN, Switching, VDSL, and Metro Ethernet solutions with a centralized management mechanism that brings value and a single stop shop for its Partners.

SMC Networks' new Managed Services Platform gives VARs a reliable means to provide services for the delivery and management of SMC networking equipment, network-based services, applications, and equipment to their clients - services that add value for the customer through the provision of remote LAN management services that can supplement current IT Staffing requirements, assuring current, complete, operational systems with 'no-surprises' cost management and uptime assurance. On the VAR side, managed services provide a steady, reliable revenue stream via a high-value relationship-building customer service offering. SMC is now enabling its channel with complimentary solutions to empower their business building activities.

Enabling Partners to Provide Improved Services by leveraging SMC Networking Solutions

Managed Services provides the VAR the tools with which to provide a defined level of support for SMC LAN gear, at a predictable price. Delivering high-value services that include network monitoring, patch management, user state management, scheduled software deployment and systems management and more, the new managed services platform helps resellers establish and build relationships by keeping customer networks running. The managed services platform provides resellers with the tools that they need to become indispensable. With cross-platform support for PC and Mac users, powerful, comprehensive scripting for systems and software deployment, LAN discovery capability, proactive monitoring and alerts and integrated helpdesk and trouble ticketing--all backed-up with comprehensive, integrated management reporting, the new SMC Networks Managed Services Platform enables VARs to execute rapid and flexible administration and deployments for reliable networks.

Security, of course, is paramount, and the built-in SMCMSP Agent installed ensures the maximum protection. Firewalls, encryption and access control ensure in-network security, while Web access is regulated via an optional SMCMSP Endpoint Security module. Data safety a priority, SMC's Managed Services Platform can also offer fully-automated real-time backup for on- and off-site storage.

"SMC has delighted and impressed us with its spontaneous response to the needs of InnNetwork. As a new business partner, we never expected SMC to support our product in the multiple ways they have in the past month. They have gone above and beyond our expectations in customer support, filling unexpected needs immediately," said KaLyn Rehrig, LaSalle's Vice President of Account Services. "Their commitment to the long term success of InnNetwork has included executive level involvement in our strategic planning process bringing a new industry insight to the table. We are extremely pleased with the quick response, strategic planning and consistent follow through from the SMC team and look forward to a continuing and mutually profitable relationship."

The network is central to business, and SMC's switching and wireless technologies are crucial to our resellers and the new Managed Services Platform makes the VAR central to their clients. Providing the security, reliability, power, flexibility and growth potential that are essential to today's business network. Coupled with the company's broad range of ever evolving technologies such as 10G over Copper, SMB NAS, VPNs, Virtualization, and security, SMC's new managed services platform provides VARs the tools to build, grow and maintain better networks for their clients.

Visit SMC Networks and see their solutions for the Hospitality industry first-hand at HITEC 2008, The Hospitality Industry Technology Exposition & Conference, June 16 - June 19 in booth #939 at the Austin Convention Center in Austin, Texas. For more information about SMC Networks or its products, visit www.smc.com, or call 800-SMC-4You (800-762-4968).

Source: Business Wire

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