InContact Awarded TMC Product of the Year
SALT LAKE CITY, June 19 /PRNewswire-FirstCall/ — UCN, Inc. , innovator of all-in-one, on-demand contact center software for intelligent contact routing and agent improvement, reported that Technology Marketing Corporation’s (TMC) Communications Solutions (http://www.tmcnet.com/comsol) has named inContact(R) Product of the Year.
“UCN has been recognized with a 2007 Product of the Year Award for their excellence in the advancement of voice and data communications,” said Rich Tehrani, TMC president and group Editor-in-Chief of Communications Solutions. “UCN continues to demonstrate they are committed to quality and excellence in contact center solutions that benefit the customer experience, loyalty and ROI for the companies that use them.”
The inContact platform offers all the major point solutions required to run an enterprise-grade contact center with pre-integrated components for multi-site and at-home workers. The product suite was expanded in 2007 to offer agent performance optimization tools including candidate screening, desktop learning, post-contact customer surveys, workforce management and graphical reporting.
“This is our third recognition this quarter,” said Paul Jarman, UCN CEO. “It reinforces what the industry experts and our customers are saying: that the inContact software-as-a-service platform is the most effective way to manage the contact center.”
The eighth annual Communications Solutions Product of the Year Award recognizes the vision, leadership and attention to detail. The 2007 Product of the Year Award winners can be found on the Communications Solutions Web site.
Technology Marketing Corporation (TMC) is an integrated global media company helping clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by nearly one million US visitors according to Quantcast and by over three million unique visitors each month worldwide, according to Webtrends In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference.
UCN, Inc. is an innovator of software as a service (SaaS) applications for multi-site contact centers and distributed workforces. The UCN inContact(R) platform intelligently routes multi-media contacts to agents anywhere while improving management visibility, agent productivity and agent retention. UCN’s patented software includes an enterprise-grade ACD with skills-based routing, IVR, speech recognition and CTI. Agent performance optimization features include customer experience surveys and agent scoring analysis, call monitoring, call recording, workforce scheduling and forecasting, hiring tools to reduce attrition, and targeted training delivered to the agent desktop. The inContact all-in-one on-demand platform delivers rapid application development tools for IT control, no capital expenditure, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy. To learn more about UCN, visit http://www.ucn.net/.
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CONTACT: Aaron Glauser, Communications Director of UCN, +1-801-320-3468,email@example.com; or Investors, Scott Liolios or Ron Both, both ofLiolios Group Inc, +1-949-574-3860, firstname.lastname@example.org
Web site: http://www.ucn.net/