June 24, 2008
Juniper Networks Performance-Enabling Technical Services Power and Protect the Network
Juniper Networks, Inc. (NASDAQ:JNPR), the leader in high-performance networking, announced the expansion of its J-Care Technical Services with a family of performance-enabling services that combine automation features with personalized, proactive services, made possible by the intelligence and automated capabilities of new Advanced Insight Solutions (AIS). J-Care Technical Services are designed to provide visibility into network assets, proactively identify potential device problems, help accelerate incidence resolution and ensure organizations can adapt and maintain a technical foundation for business agility to optimize the value of high-performance networks.
Leveraging intelligence built into Juniper's JUNOS 9.0 software, AIS provides a comprehensive set of tools and technologies to automate the delivery of network and device information for proactive network protection and support services. AIS incorporates intelligent self-analysis capabilities that can store and track potential risks, proactively notify customers of these risks, and then provide information to the Juniper Networks Technical Assistance Center (JTAC) to open support cases and help identify and expedite issue resolution.
"Our new J-Care Technical Services introduce the power of automation with proactive, personalized services designed to help customers adapt rapidly to the increasingly more complex requirements for their infrastructure, while maintaining business continuity and decreasing the complexity and costs of operations," said Brad Kashani, senior vice president of worldwide services from Juniper Networks. "AIS capabilities preempt exposure to known issues, not just by identifying and resolving them, but by empowering customers to maintain peak performance from their Juniper network infrastructure."
AIS will be used to enable three new Technical Services, which will be available July 1, 2008:
-- J-Care Efficiency Services: AIS will send automated information on the network and its devices to customers to help identify any potential risks and reduce the time necessary for problem identification, troubleshooting and communication with technical support. As a result, customers can use this service to lower operational costs and increase efficiency, allowing staff to concentrate on running the business.
-- J-Care Continuity Services: In addition to the AIS-enabled automation features, this service includes access to Insight Technical Assistance - immediate access to senior-level technical engineers for priority 1 and 2 issues - as well as a Service Management Desk for case escalation.
-- J-Care Agility Services: Combining the benefits of AIS with highly personalized support and consultative services, J-Care Agility Services include proactive product reporting, access to insight technical assistance and a service manager to handle all services requests to help avoid incidents and ensure peak network performance. J-Care Agility Services offer the insight about the network that is required to maintain business agility. Advanced options provide consulting services that help organizations address their forward-looking goals.
Each new service contains the basic levels of J-Care Essential Services, which includes 24x7 access to the Juniper Technical Assistance Center (JTAC), immediate access to the latest software releases, access to the Customer Support Center and options for hardware replacement. These new services will be available in both direct and partner branded versions.
About JUNOS Software
JUNOS(TM) software is the trusted, secure network operating system driving Juniper Networks leadership in high-performance networking. It provides carrier-class continuous systems availability, automated network operations and the open innovation that businesses demand to quickly align the network with changing business requirements, while reducing complexity, cost and risk. This maximizes flexibility and efficiency to fuel competitive advantage.
About Juniper Networks Global Service and Support
Juniper is the leader in Performance-Enabling Services and Support, which are designed around a time to value experience that accelerates, extends and optimizes the value of high-performance networking. These services bring revenue-generating capabilities online faster for bigger productivity gains, faster rollouts of new business models and ventures, greater market reach, and higher levels of customer satisfaction. At the same time, Juniper helps build operational excellence -- to maintain required levels of performance, reliability, and availability, scale and adapt to new business requirements, reduce operational costs, and cut exposure to IT risks.
About Juniper Networks
Juniper Networks, Inc. is the leader in high-performance networking. Juniper offers a high-performance network infrastructure that creates a responsive and trusted environment for accelerating the deployment of services and applications over a single network. This fuels high-performance businesses. Additional information can be found at www.juniper.net.
Juniper Networks and the Juniper Networks logo are registered trademarks in the United States and other countries. JUNOS is a trademark of Juniper Networks, Inc. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners.