J.D. Power and Associates Study Ranks Qwest Business Markets Group Highest in Nation for Customer Satisfaction
Qwest Communications International Inc. (NYSE: Q) today announced it was ranked highest in customer satisfaction among four major providers in a nationwide J.D. Power and Associates customer satisfaction study of large business customers purchasing data services.
J.D. Power and Associates issued a public statement disclosing the results of its 2008 Major Provider Business Telecommunications Study and found Qwest’s Business Markets Group outperformed its competitors and can claim “Highest Customer Satisfaction among Large Enterprise Data Service Providers.” The national study was fielded in March through May and included a sample of 1,004 large enterprise customers, defined as companies with more than 500 employees that purchase telecommunications data services, such as digital subscriber lines, Ethernet and frame relay.
“Qwest Business Markets Group is focused on providing service excellence to businesses nationwide,” said Tom Richards, executive vice president, Qwest Business Markets Group. “This award underscores Qwest’s commitment to create exceptional customer experiences through our delivery of world-class communications solutions.”
Qwest earned the highest score in customer satisfaction for the large enterprise segment with an overall index score of 692 on a 1,000 point scale, giving Qwest an advantage of 27 index points over the major provider average.
Qwest ranked highest in five out of six factors, including the following in order of importance to customers: performance and reliability; sales representatives and account executives; billing; cost of service; and, offerings and promotions.
Qwest offers a powerful combination of award-winning broadband, video and voice solutions for residential customers, businesses and government agencies. Customers coast to coast turn to Qwest’s industry-leading national fiber optic network to meet their evolving communications and entertainment needs. Qwest employees are the driving force behind the company’s nationally recognized Spirit of Service. Qwest is a participant in Networx, the largest communications services contract in the world, to provide innovative voice, data and video services, and is recognized as a leader in the network services market by a leading technology industry analyst firm. For more information on Qwest please visit www.qwest.com. For information about the products and services Qwest is offering in the Networx contract, visit www.gsanetworx.com.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on telecommunications services, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
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