HOT Telecom Selects TTI Telecom to Expand Service Assurance Solution
Posted on: Thursday, 3 July 2008, 15:00 CDT
TTI Team Telecom, a supplier of operations support systems, has announced that the Israeli national cable company's telecom division, HOT Telecom, has selected the company to expand its Service Assurance solution for its VoIP network to monitor customers' quality of service and improve operational efficiency.
Based on TTI Telecom's Service Assurance solution's products CallExpert and Netrac PMM, the solution provides HOT Telecom the ability to analyze and investigate customers' VoIP sessions derived from multi-format IPDRs and multi-vendor performance and service indicators.
In parallel, TTI Telecom has implemented its trouble ticketing system NeTkT to help HOT Telecom utilize the company's resources more efficiently and improve engineering and operations problem resolution cycles.
Source: Datamonitor
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