July 7, 2008
Largest Regional Provider for Dish Network Transformed By Smoothstone’s Managed Voice Services
LOUISVILLE, Ky., July 7 /PRNewswire/ -- When people in the Southwest want Dish Network in their homes, they call Southern Star, Inc., the largest provider in the region. When Southern Star needed to take their telecommunications platform to the next level, they chose Smoothstone IP Communications.
(Logo: http://www.newscom.com/cgi-bin/prnh/20080424/CLTH124LOGO )
Smoothstone's multi-year contract with Southern Star includes: -- Smoothstone's Voice and Internet Services, -- Smoothstone Intelligent Call Control (ICC), which enables sophisticated, real-time call flow management, call recording and call monitoring. Included in ICC for use at Southern Star is a complex Integrated Voice Response (IVR) system. The IVR allows repair and installation agents to record and track service hours in the field.
"With Smoothstone, we were able to tailor a solution that fit our needs and enhanced our control and capabilities in the process," said Nathan Sterling, Southern Star's Chief Technology Officer. "The ICC product and the customized IVR system Smoothstone developed for us really helped transform our day-to-day business."
"Southern Star is the perfect example of an enterprise taking full advantage of tomorrow's communications technologies," said Christopher Assif, Executive Vice President. "Our Smart Network allows them to focus on what's important -- their core business -- and provide them with features and applications they didn't have access to before. It's a perfect partnership and we couldn't be happier."
About Southern Star:
Southern Star, Inc., is the largest regional service provider for Dish Network, installing satellite systems in Oklahoma, Texas, New Mexico, and Arkansas. Southern Star maintains 14 offices receiving, installing, and delivering equipment 365-days-a-year, as well as a call center that directly dispatches all work order information to and from Dish Network. For more information, visit http://www.ssidish.com/ or call (877) 230-7827.
About Smoothstone IP Communications:
Smoothstone is transforming the way businesses communicate. Smoothstone's Managed Services and Smart Network delivers a variety of applications including voice, wide area network, and secure Internet services through a single (IP) connection. For more information, visit http://www.smoothstone.com/ or call (800) 773-3037.
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Smoothstone IP Communications
CONTACT: Mark Metzner, Smoothstone IP Communications, +1-502-379-8035,[email protected]
Web site: http://www.smoothstone.com/http://www.ssidish.com/