D-Link(R) Rolls Out Business-Class Technical Support Services
Posted on: Wednesday, 27 April 2005, 09:00 CDT
FOUNTAIN VALLEY, Calif., April 27 /PRNewswire/ -- D-Link, the global leader in the design and development of connectivity and communications technologies, today announced the immediate availability of D-Link Network Services, providing business customers with industry leading technical support services. The new D-Link Network Services are stratified into three areas of service: on-site response, advanced replacement, and 24/7/365 help desk services. This stratification allows for the mixing and matching of services to tailor-fit service packages for a specific customer need. The on-site service component offers multiple options, providing next business day or four-hour response times.
(Logo: http://www.newscom.com/cgi-bin/prnh/20010327/DLINKLOGO )
D-Link Network Services will be sold in the form of Service Packs from D-Link authorized resellers, providing customers with value-added protection on purchases of existing and newly purchased D-Link networking and connectivity products.
For less than the cost of most competing networking products, D-Link customers can receive a competitive switch with the associated Service Pack, insuring their hardware investment is protected for the life of the product. The new D-Link Network Services will be sold with tiered levels of service response times and options, allowing customers the flexibility to select the support that best fits their specific infrastructure needs.
"Offering this level of support is a smart move from D-Link that reinforces their strong push to be recognized as a legitimate alternative to other large enterprise IT infrastructure providers," said Aaron Vance, Senior Analyst for Synergy Research Group. "Having this type of service is a requirement to compete in the enterprise marketplace where a company's infrastructure and uptime is mission critical."
"Companies from the SMB up to the Enterprise are very protective of their network infrastructure. Without it, most companies cannot conduct business on the day to day," said Keith A. Karlsen, executive vice-president for D-Link. "The ability to provide proven technology with a robust service package is an absolute must."
"D-Link's new Network Services Program is a great addition to their solid line of networking solutions," said Neil Medwed, president of Preferred Computers. "Having professional four-hour on-site support and replacement services, bundled with high-end networking products, makes placing D-Link into business very attractive for VARs and businesses alike."
The new D-Link Network Services are backed by the world-renowned NCR Corporation. By partnering with NCR, D-Link can better serve its customers by leveraging NCR's comprehensive array of services, highly trained technicians and global service coverage capability.
The tiered services offer support packages easily tailored to any office environment, granting smaller businesses the support and protection needed at a cost-effective price-point, and still allowing for growth in the network.
The D-Link Network Services Program delivers flexible, world-class services to businesses through a robust program tiered to meet individual company needs. Available in a variety of service plans, coverage options and pricing plans, the D-Link Network Services Program allows businesses to mix and match options from:
* 24x7 Four-Hour Onsite Support -- Around the clock telephone access
along with a four-hour onsite technical response. An Engineer arrives
with tools, replacement equipment and the experience to restore a
downed network to an operational status.
* 9x5 Next Business Day Onsite Support -- Business hours telephone access
along with a next day onsite technical response. An Engineer arrives
with tools, replacement equipment and the experience to restore a
downed network to an operational status.
* 9x5 Next Business Day Advanced Hardware Replacement Support -- Business
hours telephone access along with next business day door-to-door
delivery of replacement parts and equipment.
* 24x7x365 Help Desk Support -- Around the clock telephone access to
premier D-Link service representatives to help troubleshoot and
eliminate network issues.
The D-Link Network Services Program offers two different contract methods for all types of businesses. Contracts can be renewed annually or as three year contracts, to help provide continued protection over the lifecycle of the technology investment.
Initially offered in North America with planned expansion worldwide, the D-Link/NCR Corporation partnership extends the value of the comprehensive D-Link Business Solutions Partner Program launched last year to provide high-availability support services to D-Link reseller partners and customers. Tiered levels of service response time will allow businesses the flexibility to select the support that best fits their specific needs. VAR partners interested in becoming new D-Link Business Solutions Partners can sign up by calling 1-888-DLINKSI (354-6574). Additional information can be found at the D-Link website: http://www.dlink.com/.
About D-Link
D-Link is the global leader in connectivity for small, medium and large enterprise business networking. The company continues to strive for excellence as an award winning designer, developer, and manufacturer of networking, broadband, digital electronics, voice and data communications solutions for the digital home, Small Office/Home Office (SOHO), Small to Medium Business (SMB), and Workgroup to Enterprise environments. With millions of networking and connectivity products manufactured and shipped, D-Link is a dominant market participant and price/performance leader in the networking and communications market. D-Link U.S.A., Canadian, and Mexico headquarters are located at 17595 Mt. Herrmann Street, Fountain Valley, CA, 92708. Phone (800) 326-1688 or (714) 885-6000; FAX (866) 743-4905; Internet http://www.dlink.com/.
D-Link and the D-Link logo are trademarks or registered trademarks of
D-Link Corporation or its subsidiaries in the United States and other countries. All other third party marks mentioned herein may be trademarks of
their respective owners.
Copyright (C) 2005
D-Link Corporation/D-Link Systems, Inc. All Rights Reserved.
Photo: NewsCom: http://www.newscom.com/cgi-bin/prnh/20010327/DLINKLOGOAP Archive: http://photoarchive.ap.org/PRN Photo Desk, photodesk@prnewswire.com
D-Link Corporation
CONTACT: Darek Connole, Media Relations Manager, ext. 6223,dconnole@dlink.com, or Daniel Kelley, Director of Marketing, ext. 6235,dkelley@dlink.com, both of D-Link, +1-800-326-1688
Web site: http://www.dlink.com/
Source: PRNewswire
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