July 15, 2008
Coyote Point Balances Student Load at TheClassConnection.Com
Coyote Point Systems, Inc., the leader in non-stop, affordable Application Availability(TM), announced that theClassConnection.com, a free educational tool available to students and teachers at both high schools and colleges around the world, has deployed its Equalizer Series advanced application load balancing system to provide non-stop, student-critical access to its online academic ecosystems.
Uptime is important when your customer base has grown 900-fold in 10 months and usage can peak at 5,000 hits per hour. When this situation faced theClassConnection.com, they turned to Coyote Point. Launched in September 2007 at the University of Wisconsin in Madison, theClassConnection.com serves both students and professors with numerous online academic and communication tools that help students study more efficiently. Users can create educational content, organize existing school materials, and communicate about academic issues using one easy-to-use online interface. These features comprise a virtual ecosystem for each class because one user can impact the entire class by creating a community calendar event, publicly sharing files, or posting a comment on the course forum. Growth of the online community has been rapid -- from one university in September to 638 universities and 260 high schools. These students and teachers require a website that is up and running 100 percent of the time.
"Uptime is important for a number of reasons," said Dave Sargent, Vice President of Business Development for theClassConnection.com. "The students depend on us, especially before an exam. We typically get 4,000 to 5,000 hits an hour before an exam. For example, the students come to the site and use 100 to 200 flashcards to help them study. If the site goes down, we get a lot of emails from students panicked because they need their flashcards to study for finals. They write 'I've put a lot of time into this, and you guys are down.' This is a major problem, not a perceived problem. We have real customers writing us when the site goes down, so we can't go down."
When theClassConnection.com launched, they were using two load balancers from Barracuda Networks. "The Barracuda boxes were basically bottom of the barrel in terms of what they offer -- the cheapest that we could find because we were trying to cut costs in our growth stage. But we had so many problems with them, it was unbelievable," said Sargent. "We had almost every piece of hardware fail in both of the load balancers and a number of software failures as well. We literally had hours and hours of downtime because of those load balancers.
"Then we heard about Coyote Point from CDW, and we knew that they were a notch up from the competitor. Since we've moved to Coyote Point, we've had 99.9% uptime, because the E350si traffic manager is a much more reliable front-end for our Sun servers."
Not only has the new Coyote Point load balancer helped with uptime for student usage, but its reliability has also affected the professors who use theClassConnection.com. According to Sargent, "A professor at the University of Oklahoma placed his course content on the site and requested his students to access it on the site. The site was down to a problem with our former load balancer, and the students couldn't access their projects. Not only did it make the professor look silly, it made us look unreliable. Now, with Coyote Point, we don't have that problem. In fact, now we receive positive emails from students instead of negative ones. Since there is no downtime, our users can access their information, and there are no more complaints. We're all happy with how it has worked out. We're even looking at expanding our business and acquiring another Coyote Point load balancer to help us manage that growth."
TheClassConnection.com serves both students and professors with numerous online academic and communication tools that help students study more efficiently. Users can create educational content, organize existing school materials, and communicate about academic issues using one easy-to-use online interface. These features comprise a virtual ecosystem for each class because one user can impact the entire class by creating a community calendar event, publicly sharing files, or posting a comment on the course forum.
About Coyote Point
Coyote Point Systems, Inc. has emerged as the leader in Non-Stop, Affordable Application Availability for the small and midrange enterprise. Coyote Point's award-winning Equalizer Series load balancing and acceleration systems provide the industry's foremost combination of performance, affordability and ease of use. Thousands of customers worldwide deploy Coyote Point solutions to ensure non-stop operations, accelerated delivery and on-demand scalability of business-critical Websites and applications. Coyote Point is headquartered in San Jose, CA and works with leading channel partners in the U.S., Canada, Europe, Asia, Australia and Africa. The company can be reached at 1-877-367-2696 or http://www.coyotepoint.com.
Contacts: Kat Marquez Director of Marketing Email Contact +1.408.291.5246 http://www.coyotepoint.com Zee Zaballos ZNA Communications Email Contact +831.425.1581x201 http://www.zna.com
SOURCE: Coyote Point Systems