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Time Warner Cable Commercial Broadband Services Ranked Highest in Customer Satisfaction By J.D. Power and Associates; Business Customers Give Road Runner Business Class High Marks in All Categories

Posted on: Tuesday, 10 May 2005, 09:00 CDT

Road Runner Business Class, Time Warner Cable's commercial broadband service, was ranked "Highest in Customer Satisfaction" among broadband data business customers, according to J.D. Power and Associates 2005 Major Provider Business Data Telecommunications Services Study.(SM)

Included in the study for the first time, Time Warner Cable's Road Runner Business Class, scored particularly well in customer satisfaction, ranking 34 index points above the industry average and received notable attention for customer service and billing. The study indicates that customer service, performance and reliability are the most important factors in customer satisfaction among business customers.

The 2005 Major Provider Business Telecommunications Services Study is based on responses from more than 5,100 U.S. businesses of all sizes and includes evaluation of their data and voice service providers. The study measures satisfaction across seven key factors: performance and reliability; billing; cost of service; sales representatives/account executives; company image; offerings and promotions; and customer service.

"Receiving top recognition from the prestigious J.D. Power and Associates study validates what our customers have been telling us for years," said Ken Fitzpatrick, senior vice president, Time Warner Cable Commercial Services. "Our focus is on the customer, providing essential data solutions, consultation and great customer service."

The study, in its fifth year, measures the satisfaction of businesses with their data telecommunications services in two areas: broadband data services (i.e., DSL, cable modem, Ethernet, dedicated access) and high-end data services (i.e., GigE, frame relay, ATM and other packet/cell technologies).

About Road Runner Business Class

Road Runner Business Class, a service of Time Warner Cable, is the nation's number one commercial cable broadband solutions provider for every business - from home-based to the enterprise. Road Runner Business Class solutions are available in major U.S. urban and suburban areas, and are supported by 31 Time Warner Cable divisions nationwide.

About Time Warner Cable

Time Warner Cable owns and manages cable systems serving 10.9 million subscribers in 27 states, which include some of the most technologically advanced, best-clustered cable systems in the country with more than 75% of the Company's customers in systems of 300,000 subscribers or more. Utilizing a fully upgraded advanced cable network and a steadfast commitment to providing consumers with choice, value and world-class customer service, Time Warner Cable is an industry leader in delivering advanced products and services such as video on demand, high definition television, digital video recorders, high-speed data, wireless home networking and Digital Phone. Time Warner Cable is a subsidiary of Time Warner Inc.

Source: Business Wire

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