July 29, 2008
Envox CT Connect Wins Customer Interaction Solutions Magazine 2008 IP Contact Center Technology Pioneer Award
WESTBOROUGH, Mass., July 29 /PRNewswire/ -- Envox Worldwide, a leading global provider of IP-based voice solutions, today announced that Envox CT Connect, the Company's standards-based CTI software, has been selected by Technology Marketing Corporation's (TMC) Customer Interaction Solutions magazine (http://www.cismag.com/) as a recipient of a 2008 IP Contact Center Technology Pioneer Award.
The 2008 IP Contact Center Technology Pioneer Award recognizes companies that have created a groundbreaking, successful IP contact center product or service.
"Envox Worldwide has proven to our editorial team at Customer Interaction Solutions that Envox CT Connect is a groundbreaking IP contact center technology. Envox CT Connect has been designed with the needs of the contact center market in mind and the potential of IP behind it and deserves this significant honor," said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Interaction Solutions. "With technology as the key to the success of any call center, it is my pleasure to recognize Envox for bringing advanced, pioneering technologies to market while providing high quality and superior applications."
Envox CT Connect enables the development and deployment of voice self-service, contact center and unified communications solutions for IP and TDM networks at dramatically lower costs by providing out-of-the-box integration with the leading PBX, IP-PBX, Automatic Call Distribution (ACD) and IP communication environments. With support for industry-standard hardware, operating systems, network services and call control programming interfaces such C, C++, Java and ActiveX, value added resellers, system integrators and application developers can easily integrate the intelligent call control features that they need into their existing business applications.
For enterprises with a mix of telephony environments, Envox CT Connect provides a unifying software layer that enables them to deploy applications across their entire company regardless of the PBX or ACDs they have already deployed. This is a valuable capability for organizations that want to leverage at-home agents or to standardize customer service processes across multiple locations. For original equipment manufacturers, independent software vendors, application developers and system integrators looking to expand their reach into the contact center market, Envox CT Connect provides them with the ability to:
-- Add telephony features to existing business applications
-- Support new communication environments such as IP with minimal changes to their existing applications
-- Expand their business by providing them with ways to enhance existing contact center solutions
-- Integrate new features and functionality into legacy systems and leverage investment in existing equipment and infrastructure
"Envox Worldwide customers know that Envox CT Connect is the right choice for organizations seeking to add CTI capabilities to their contact centers," said Leo Casey, president and CEO of Envox Worldwide. "Given the broad range of capabilities provide by Envox CT Connect -- intelligent call routing, screen pop and call monitoring -- across a broad array of switches, it is no wonder that more than one million contact center agents are CTI enabled by Envox CT Connect."
For more information about Envox CT Connect or to download an evaluation of this award-winning software, please visit: http://www.envox.com/software/envox-ct-connect.asp.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.cismag.com/.
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by nearly one million US visitors according to Quantcast* and by two to three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference.
For more information about TMC, visit http://www.tmcnet.com/. TMC Contact: Jan Pierret - 203-852-6800, ext. 228 - [email protected] About Envox Worldwide
Envox Worldwide is a leading global provider of IP-based voice self-service and contact center solutions. The company's standards-based software solutions dramatically reduce customer service costs, optimize contact center performance and improve customer satisfaction. More than 1.25 million ports of Envox's hosted and premise-based IVR solutions have been deployed globally and over one million contact center agents benefit from the intelligent routing, screen pop and call monitoring functionality provided by Envox's award-winning CTI software. Envox's development tools and software platforms are also used to streamline enterprise-wide communications through unified communications solutions and to generate new revenue streams for service providers through multimedia carrier communications services. For more information, visit http://www.envox.com/.
For more information, contact - Catherine Van Evans - +1 508 871 7604 or Darby Johnson - +1 603 559 5809, [email protected]
Web site: http://www.envox.com/http://www.cismag.com/