July 31, 2008

Outage Cuts Off BuffNET Customers ; More Than 1,000 Clients Affected

By Fred O. Williams

A service outage hit the local Internet service provider BuffNET on Wednesday, temporarily cutting off Internet connections for more than 1,000 Buffalo-area residents and businesses.

The West Seneca company has about 1,200 customers, including about 360 that have Web sites hosted on the system, president Gary Bacchetti said.

A Verizon line problem began affecting service about 9 a.m. Wednesday, he said.

The phone company told him that the cause appeared to be a damaged junction box near the business at 10 Center Road in West Seneca.

A Verizon representative said that BuffNET was the only customer affected by the outage of the high-capacity transmission line, and that service was restored at 2:30 p.m.

Worried BuffNET customers said they were surprised to find they couldn't access their email.

"I've had the same e-mail address for 12 years," customer Richard Jones said.

The outage took down the Web site of Innovation Resources, a training company in Williamsville, office support person Gary Gorski said. It also held up the company's access to e-mail. The site, at www.rogerfirestien.com, was back up Wednesday afternoon.

Legally known as Marketing & Advertising Services Center, BuffNET was founded in 1995, during the first wave of residential Internet access.

About 70 percent of its customers continue to use dial-up Internet connections, Bacchetti said.

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Originally published by NEWS BUSINESS REPORTER.

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