Zeacom Introduces ZCC 5.1 Suite at COMPTIA, BOOTH# 530
Zeacom (www.zeacom.com), the leading global provider of Unified Communications Solutions for the global, small-to-medium-sized business (SMB) marketplace, today at COMPTIA (BOOTH #530) introduced Zeacom Communications Center (ZCC) 5.1, the latest version of its flagship unified communications suite. A strategic enhancement to ZCC 5.0, which was unveiled worldwide earlier this year, ZCC 5.1 adds advanced features and functionality to the company’s award-winning software solution, which is used by more than 2,500 organizations worldwide.
ZCC 5.1 truly reinforces Zeacom’s position as a leading provider of software and solutions that empower SMBs to integrate and improve the effectiveness of both internal and external communications, and other mission-critical processes. Boasting a best-of-breed voice conferencing service, ZCC 5.1 extends unified communications from the desktop to mobile devices.
According to Zeacom CEO, Miles Valentine, “The availability of ZCC 5.1 is significant as it demonstrates Zeacom’s ongoing commitment to meeting both market demand and our customers’ needs.” He continued, “ZCC 5.1 is truly unique, as it is the leading all-in-one Unified Communications solution that addresses the needs of the 21st century enterprise – from contact center agents, to receptionists, to sales reps and executives, and so on.”
Highlights for Zeacom Communications Center Version 5.1 include:
Rich Presence & Unified Messaging: Rich Presence utilizes Zeacom’s expertise in Computer Telephony Integration (CTI) to create a much more accurate picture of employee availability status and workflow. By integrating telephony, keyboard and mouse in real time, Zeacom reduces the number of missed calls
Conferencing: A new, full-featured, SIP-based audio conferencing module with visual GUI control, announcements, and privacy capability. Conference on-the fly, or schedule up to 64 parties in advance.
Executive Mobile: ZCC Executive Mobile provides mobile access to ZCC functionality and desktop features. With “Executive Mobile”, all the functionality currently available on the employee’s desktop (including single mailbox, presence profiles and directory) can be “pushed out” to Blackberry and Windows Mobile devices, or can be accessed via the browser using ZCC’s web portal.
Integration: ZCC 5.1 is able to integrate seamlessly with Microsoft Outlook or Lotus Notes, and automatically adjust voice mailbox greetings based on calendar appointments, as well as with instant messaging platforms such as with Skype, MSN Messenger, Windows Messenger, and Live Messenger.
Zeacom has taken a proactive approach to systems integration by developing an extensive range (30+) “off the shelf” plug-in modules that integrate the contact center with most of the widely used databases, CRM, help-desk, voice logger and workforce management applications used globally.
For more information, please visit www.Zeacom.com, or contact:
Ranee A. Spina
Zeacom is a leading provider of Unified Communications solutions. More than 2500 small and medium-sized organizations in 24 countries use Zeacom’s business communications software to improve communication and collaboration.
For more information, visit www.zeacom.com