mBlox Launches Global Network Management Center to Enhance Customer Service Across Network Worldwide
Continuing investment in its network infrastructure, mBlox, the world’s largest mobile transaction network, today announced that it is launching a global network management center (NMC) to provide upgraded monitoring and maintenance capabilities to their network. With a global investment of over $2 million, and expansion of its Singapore Network Operations Center, mBlox will be able to further monitor detailed network activity and react to any issues before resulting problems could occur. The NMC will also be able to monitor and react to activity around the clock at the other mBlox network operation centers located in the United States and the United Kingdom.
“This level of investment in our network is a testament to our ongoing commitment of providing the best levels of service and the best levels of support in the industry,” said Justin Leese, senior vice president of technology and operations at mBlox. “Our ongoing investment in the latest technology and equipment not only reduces our operational costs but most importantly strengthens our capabilities and 24/7 service support levels to all of our customers in North America, Europe and the Asia Pacific regions.”
Customer data will now be more readily accessible by mBlox customer support from a single location and the company can trace individual transactions from the many terabytes of data in a near real-time basis. This will allow mBlox customer support easier access of data and better customer service across the network. The implementation of a technical knowledge-base will also improve the diagnostics of the overall network, simplifying maintenance and reducing or eliminating downtime due to technical anomalies.
In 2006, mBlox acquired LaNetro Zed’s Singaporean-based network operation center and began hosting LaNetro’s direct Premium SMS connections to mobile operators in Malaysia and the Philippines. With support from the Singapore Economic Development Board, (EDB) mBlox plans to continue increasing their Singaporean staff in the future, as the global NMC is launched and operational.
“The EDB welcomes mBlox’s decision to set up its global NMC in Singapore,” said Jacqueline Tan, Director, Infocomms and Media, EDB. “This investment is testament to Singapore’s attractiveness as an ideal location for companies to grow their global markets due to its excellent infrastructure, connectivity and talent pool. mBlox’s presence reinforces Singapore’s aspiration to be a digital capital for a broad spectrum of infocomms activities.”
mBlox is the world’s largest mobile transaction network. The company specializes in simplifying the complexities, commercial and technical, of mobile billing and message transmission for our clients. Via a carrier-grade network, mBlox enables companies to communicate with mobile subscribers on more than 500 carriers in 180 countries, millions of times each day. The company has U.S. headquarters in Silicon Valley, with EMEA headquarters in London, Asia headquarters in Singapore and offices around the world. For further information, visit www.mBlox.com.