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IQ Services Unveils New Voice Offerings That Integrate With HP Software

Posted on: Wednesday, 20 August 2008, 12:00 CDT

IQ Services, a premier provider of voice testing services for contact center and communication solutions and a member of the HP Quality Management Ecosystem, unveiled three new offerings at today's SpeechTEK 2008 Multimodal Lab. The three offerings -- Voice StressTest(TM) Monitor, Voice HeartBeat(TM) Monitor and FaxStress(TM) Monitor -- allow customers to integrate valuable voice and fax data, and display capabilities, into HP Performance Center or HP LoadRunner. By incorporating voice monitoring and data testing into HP Performance Center or HP LoadRunner, businesses have a more complete view of their communication and contact center solution performance. "We are thrilled to be working with a trusted and innovative industry leader like HP," says Jim Jenkins, President and CEO of IQ Services. "With the evolving partnership and merger of telephony and IT departments, it is inevitable that businesses will extend their traditional IT governance and monitoring tools to include the testing and monitoring of voice channel data. IQ Services' new offerings for HP Performance Center make this integration a reality."

For over a decade, IQ Services has worked with customers to plan and implement multi-channel testing. The new offerings take this approach a step further by making the integrated results available via products that not only generate additional channel traffic, but are also familiar to many IT departments. "We were able to develop the voice monitors in a short time frame through the HP Enterprise Management Alliance Program," explains IQ Services' CTO and Vice President of Development and Operations, Russ Zilles. "By integrating our voice monitors into the HP product suite, our customers achieve comprehensive performance validation and value."

The SpeechTEK Multimodal Lab was held on August 20 from 10:45 am to 12:30 pm Eastern at the New York Marriott Marquis.

About IQ Services

IQ Services empowers companies to deliver the best possible experience to their customers through flexible and responsive managed testing services for contact center and communication solutions. From planning to production and optimization, IQ Services delivers confidence about solution performance through comprehensive test planning, investment protection planning, performance and load testing, application feature testing, availability monitoring and other customer experience-focused test services. As the contact center industry's first end-to-end testing services provider, IQ Services is the partner of choice for businesses that demand high solution efficiency and customer satisfaction. For more information, visit our website (www.iq-services.com).

Source: Business Wire

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