NECU Selects Unified Communications Solution From Nortel and Microsoft

Australia-based New England Credit Union has selected a unified communications solution from Nortel and Microsoft to reduce business costs and improve customer service.

According to Nortel, the new technology solution which will go live in early September, 2008, is expected to save New England Credit Union (NECU) a minimum of A$100,000 a year through a combination of increased productivity, reduced travel time and time-saving functionality.

Nortel’s open architecture is claimed to support integration of business voice services with NECU’s Tandberg video conferencing system to deliver video-to-the-desktop functionality and Microsoft’s desktop software enabling click-to-call video conferencing from any location.

David Cook, chief information officer, NECU, said: “Nortel impressed us with the direct software integration between its communication network and Microsoft’s Office Communications Server software, providing specific information about each of our expert resources available in real-time to all of our branches.”