Yes Bank and Cisco Collaborate for Interactive Banking Services
Posted on: Monday, 25 August 2008, 12:00 CDT
Yes Bank and Cisco have launched Yes Bank-Cisco Interactive Experience Centre in Gurgaon, India. As part of this collaboration, Yes Bank and Cisco will collaborate on new communication technologies over voice, chat and email to improve service experience within the branch banking environment using customer behavioral techniques from Cisco.
According to the agreement, Cisco has provided network lifecycle services that included design, installation, integration, operation. The applications that comprised this solution included Cisco IPCC (IP Contact Center) Suite, Scansoft Speech Engine and Real Speak TTS (Text-to-Speech), Knoahsoft Logger, Survey Application and System Integration & Application Development on IVR (Integrated Voice Response).
It is claimed that, Yes Bank customers will now be able to access their accounts 24x7 via Yes Touch Phone Banking services that will support all business related queries and transactions.
Suresh Sethi, president transaction banking at Yes Bank, said: "We are pleased to announce our collaboration with Cisco in India to relentlessly serve the growing consumer demands and enabling Yes Bank customers a consistent superior service experience."
Source: Datamonitor
Related Articles
- FDIC Orders Online Bank Auction of Furniture, Fixtures and Equipment from First Priority Bank, Freedom Bank
- J.D. Power and Associates Reports: Customer Commitment to Retail Banks Declines for a Second Consecutive Year
- Boyd Gaming Management to Present at Deutsche Bank and Bank of America Merrill Lynch Conferences
- Caixa Galicia Offers Corporate Customers Secure Online Banking Experience with DIGIPASS Go 3 Strong User Authentication
- Cisco and IBM to Transform Banking Experience
- Now It is Even Easier to Bank From Your Verizon Wireless Phone With Mobile Banking From Bank of America
- AT&T Secures Deal With East West Bank; California Bank Taps AT&T to Expand Communications Network and Accommodate Rapid Growth
- Atlantic Central Bankers Bank Subsidiary, Banking Infrastructure & Technology Services (BITS), Teams With Cisco Systems to Offer Community Banks a Simplified Transition to End-to-End IP Telephony
- Wincor Nixdorf and Cisco to Provide Banks With Integrated Security Solutions for ATM Networks Worldwide
- FirstMerit Enhances Customer Web Banking Experience Through Service-Oriented Architecture Using Mainframe Integration Technology From NEON Systems
 |
 |
User Comments (0)
RSS Feeds