August 26, 2008

Pacific Plumbing Supply Creates 14-Site Network With Tw Telecom’s MPLS IP VPN Solution

SEATTLE, Aug. 26 /PRNewswire-FirstCall/ -- tw telecom inc., , a leading provider of voice, Internet and data networking solutions for businesses, today announced the successful installation of a 14-site IP VPN service for Pacific Plumbing Supply Company of Seattle. The company distributes wholesale plumbing supplies to retail and commercial customers in Washington State, Hawaii and Alaska. Pacific Plumbing's new network eliminates previous single-points of failure, provides a highly reliable service and reduces overall communications expense.


"We worked with tw telecom engineers to create a 14-site IP VPN network utilizing their collocation facility in Seattle," said Dave Sokoloski, vice president of Information Systems for Pacific Plumbing Supply Company in Seattle. "The design dramatically simplified our network, enabled us to cut our network administration time by one third and allows us to manage the network remotely at any time. Before, network administration was done after hours since our network didn't allow both business transactions and network administration activities to happen simultaneously."

"Our old, low-capacity circuits negatively impacted the performance of our network applications and email communications," explained Sokoloski. "With limited network capability, we needed to create technology workarounds that added complexity to the administration of our network. tw telecom's solution eliminated those issues with a simplified network that increased our primary connection capacity by 12 times for about the same cost as we were paying our previous provider."

"Additionally, the collocation service from tw telecom greatly improved our systems availability and significantly reduced our business risk," said Sokoloski. "Having a fully secured location with continuous power and advanced fire protection, all of which was not economically feasible for us to build out ourselves, we find ourselves with the ideal data center application. Additionally, with a SONET-protected network, we now have a truly reliable business continuity/disaster recovery solution for our 16 locations. An unexpected benefit is that we are now re-evaluating our business interruption insurance because of these capabilities."

tw telecom's network reach in the continental United States and Hawaii, along with positive referrals, was central to Pacific Plumbing Supply's choice in a provider. "Being able to migrate our network to an IP VPN was a driver in our selection," said Sokoloski. "No other provider could do that and provide economical service to Hawaii. During the selection process, I contacted various tw telecom customers, including one I know personally, and they all had very positive things to say about the services as well as the company's account management capabilities."

tw telecom's fully meshed IP VPN service offers Class-of-Service (CoS) capabilities allowing Pacific Plumbing Supply to prioritize data traffic as they see fit. "Class of Service enables us to deploy mission-critical applications that aren't affected by email or employees using the Internet," added Sokoloski. In addition to the IP VPN that connects the 14 sites in Washington State and Hawaii, the company also installed two -- 10 Mbps Ethernet Internet Service (EIS) circuits at its collocation site to provide internet access for employees and internet VPN connections to three sites in Alaska.

About tw telecom

tw telecom inc., headquartered in Littleton, Colo., provides managed network services, specializing in Ethernet and transport data networking, Internet access, local and long distance voice, VoIP, VPN and security, to enterprise organizations and communications services companies throughout the U.S. As a leading provider of integrated and converged network solutions, tw telecom delivers customers overall economic value, quality, service, and improved business productivity. Please visit for more information.

About Pacific Plumbing Supply Co. LLC

Pacific Plumbing Supply Company includes 3 separate divisions operating out of 17 locations in Alaska, Washington State and Hawaii. The company's primary activity is wholesale plumbing distribution. The 3 Hawaii locations are operated through Hawaii Pacific Plumbing Supply Co. LLC, a separate company affiliated with Pacific through common ownership. The other two divisions consist of a master distribution division, Master Source, located in Kent, Washington, and a luxury retail store and showroom, A Better Bath and Kitchen, located in Bellevue, Washington. The Pacific warehouses provide materials (approximately 5,000 SKUs at a typical branch) for single family, multi-family and commercial new construction applications, primarily through a plumbing sub-contractor customer base, as well as providing materials for the service and remodel market, through sales to service and remodel plumbing contractors. The company also sells materials to retailers, for resale at the consumer level. To learn more, please visit us at

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tw telecom inc.

CONTACT: Patrick Mulcahy of tw telecom inc., +1-303-566-1470,[email protected]

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