August 27, 2008

New Fluke Networks Visual Performance Manager 4.0 Improves Delivery of Business Services Through Faster Problem Identification

Fluke Networks today announced global availability of Visual Performance Manager 4.0, the latest version of its performance management system. Visual Performance Manager 4.0 improves delivery of business services by quickly pinpointing the root cause of networked application performance issues with a new high-end Application Performance Solution and a patented software analytics engine.

The new application performance component of Visual Performance Manager delivers three key benefits to IT departments: easy identification of which applications are performing poorly with quick drill down ability to pinpoint why; elimination of finger pointing between groups through individual client/application response metrics; simplified troubleshooting and reduced mean-time-to-repair (MTTR) of multi-tier applications by visibly time-correlating the transactions of the multiple tiers. The new Application Performance Appliance uses a custom data acquisition card that is vastly more efficient at analyzing relevant traffic information, leading to more efficient delivery of networked application performance.

Application delivery is becoming the critical point of focus for IT organizations. As noted by Forrester Senior Analyst Evelyn Hubbert in The Network Management Software Market (Forrester Research, Inc., June 6, 2007), "The responsibility of application delivery is moving to the network professionals. The result is that infrastructure availability and utilization are no longer good indicators of network health. The network management team needs to shift from fault- to performance-based management. This will allow network professionals to become more visible and relevant to their business customers, as they are able to provide excellent service delivery to the business in transporting data from one end of the system to the other end as fast as possible."

Visual Performance Manager and its new application performance management capabilities are helping customers such as Capsugel, a global supplier to the pharmaceutical and dietary supplements industries, solve complex performance problems. "The system enables us to assign problems immediately to the correct IT support group, what we like to call 'Doing Things Right the First Time,'" said Fabrice Quaghebeur, IT Infrastructure D&I Lead-EMEA for Capsugel. "User complaints such as 'Two days ago the system was very slow ... again' are much easier to comprehend utilizing the captured historical data and trends, which provides lots of information about what the users experience."

In addition to providing faster analysis through the new Application Performance Appliance, Visual Performance Manager 4.0 also allows IT departments to focus their limited resources on resolving the most critical issues through the use of a more efficient way of handling exception incidents. This version of Visual Performance Manager offers a new intelligent alarm view which "learns" based on real-world data. The alarm information is presented as a single, unified view from data sources such as Visual Performance Manager Analysis Service Elements (ASEs) and the Application Performance Appliance.

Product availability

Visual Performance Manager 4.0, including its new application performance analysis software and appliance and other supporting elements, is available for immediate order and delivery through Fluke Networks' sales partners worldwide.

About Fluke Networks

Fluke Networks provides innovative solutions for the installation and certification, testing, monitoring and analysis of copper, fiber and wireless networks used by enterprises and telecommunications carriers. The company's comprehensive line of Network SuperVision(TM) Solutions provide network installers, owners, and maintainers with superior vision, combining speed, accuracy and ease of use to optimize network performance. Headquartered in Everett, Washington, the company distributes its products in more than 50 countries. More information can be found by visiting Fluke Networks' Web site at or by calling (800) 283-5853.