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Protus Enhances My1voice Virtual PBX Phone Service

Posted on: Friday, 5 September 2008, 15:00 CDT

Protus, a provider of software-as-a-service business communications solutions, has announced several enhancements to its my1voice virtual PBX phone service. Based on customer feedback, my1voice now includes the ability to place calls via the web, internet fax reception and multiple phone number support.

According to the company, the new features are automatically integrated into all new and existing my1voice subscriptions and include a new web call feature, which provides a 'Call Me' icon that can be placed on a user's website or in an email signature. If a web visitor wants to ask a question or place an order, clicking on the 'Call Me' icon immediately connects him/her through my1voice rather than having to search for a phone number and place a separate call.

my1voice's new internet fax recognition feature distinguishes an incoming call from a fax. Faxes are converted to a digital image that can be accessed online at my1voiceCentral. From there, users can read, forward and save the document.

Customers can add multiple phone numbers to their my1voice service. This feature can be used in a number of ways including tracking campaign response rates by assigning different phone numbers to each promotion; setting up unique greetings and call routings by business department (sales customer support, accounting, etc.) and providing local phone numbers for branch offices.

Joseph Nour, CEO of Protus, said: "Our customers are the ones who use this service day in and day out, so their input is crucial to the continuing evolution of my1voice. We look forward to working together as small businesses continue to embrace unified communications along with the largest enterprises."

Source: Datamonitor

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