Foundry Networks Expands European-Based Support Center

Foundry Networks, a provider of switching, routing, security and web traffic management solutions, has announced its ongoing commitment to its enterprise and service provider customers in Europe, Middle East and Africa with an expanded European-based support center.

According to Foundry, the new Technical Assistance Center (TAC) in Amsterdam was designed to offer greater support to the company’s enterprise and service provider customers who require specialized direct and real-time technical assistance, escalation, and Return Material Authorization (RMA) management.

Situated in Amsterdam’s commercial district of Sloterdijk, Foundry’s new regional TAC offers WLAN, switch, router, application delivery and network management support to resellers and customers in the Europe, Middle East and Africa (EMEA) region. Foundry’s TAC staff also provides local language support in order to minimize communication issues and reduce the customer time to repair.

Paul Twombly, vice president of customer support for Foundry Networks, said: “Being the network provider of choice for EMEA’s most demanding customers, we made a strategic decision to create a first-class TAC in the heart of the region to ensure our valuable customers have additional specialized technical resources needed to maintain business continuity and enhance their networking infrastructure capabilities.”