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Siemens Business Services to Provide Multi-Region Desk-Side Support for Microsoft

Posted on: Wednesday, 8 June 2005, 06:00 CDT

Microsoft Corp. has awarded Siemens Business Services, Inc. a multi-year, 70,000 seat IT services contract to provide desk-side services to the company's United States, Central American, South American, Canadian, European, Middle Eastern, Indian and African offices. In total, Siemens Business Services will provide services for Microsoft in 57 countries.

The contract expands an existing agreement with Microsoft which covered North and South America. In addition to a broadened geographic scope, the new contract includes the establishment of a Global Program Management office to drive and oversee continuous improvement efforts and reduce support costs.

"The flexibility and operational excellence required to deliver services on a global level are Siemens' core strengths," said John McKenna, CEO for Siemens Business Services, Inc. North America. "We are proud to have Microsoft recognize these strengths, and we look forward to an increasingly collaborative and robust relationship in which we create and implement innovative continuous improvement programs and deliver breakthrough levels of service."

"Microsoft is pleased to continue and extend our relationship with Siemens Business Services," said David Loofburrow, Help Desk Group Manager for Microsoft. "We are confident they will continue to provide world class desk-side support to our Microsoft employees and contingent staff under this agreement."

About Siemens Business Services Siemens

Business Services is one of Siemens' operating companies in the United States. With its comprehensive know-how and specific sector knowledge, this division of Siemens offers solutions and services from a single source - from consulting through system integration and management of IT infrastructures to IT outsourcing. In fiscal year 2004 (9/30/04), Siemens Business Services achieved worldwide sales of $6.2 billion USD. The company has more than 36,000 employees in 44 countries. For more information, please visit Siemens Business Services on the Web at www.usa.siemens.com/sbs.

About Siemens AG

Siemens AG (NYSE:SI) is a leading global electronics and engineering company with reported worldwide sales of $91.5 billion in fiscal 2004. Founded more than 150 years ago, the company is a leader in the areas of Medical, Power, Automation and Control, Transportation, Information and Communications, Lighting, Building Technologies, Water Technologies and Services and Home Appliances. With its U.S. corporate headquarters in New York City, Siemens in the USA has sales of $16.6 billion and employs 70,000 people throughout all 50 states and Puerto Rico. Thirteen of Siemens' worldwide businesses are based in the United States. With its global headquarters in Munich, Siemens AG and its subsidiaries employ 430,000 people in 192 countries. For more information on Siemens in the United States: www.usa.siemens.com.

Siemens is a registered trademark and Siemens Business Services is a trademark of Siemens AG. All other company, brand, product, and service names are trademarks or registered trademarks of their respective holders.

(C) 2005 Siemens Business Services, Inc.

Source: Business Wire

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