Sprint Empowers Business Customers With Detailed Network Visibility Via New Online Self-Service Tool
Sprint (NYSE:S) business customers now have a view into the performance of their IP and MPLS networks unlike ever before, available to them instantly via the Internet. Powered by patent-pending applications, Compass (located at www.sprint.net) provides visibility into a customer’s network vital statistics previously available only to service providers. By providing a consolidated, real-time view of their network experiences and provider edge configurations, Sprint IP/MPLS VPN customers are now empowered to optimize, troubleshoot and manage their wide area networks (WANs) by accessing Compass anytime they wish. Compass is available now to all new and existing Sprint IP and MPLS customers at no additional cost.
“Compass enhances the Sprint business customer experience by providing them with full knowledge of what is going on within the ‘cloud,’ the ability to take control and manage their network, and in-depth, real-time reporting available at their fingertips, whenever needed,” said Dan Dooley, president of Wireline, Sprint. “We’re meeting an important customer need with this on-demand, self-service tool, which displays IP and MPLS key performance indicators, customer port inventory and configuration that goes beyond the customer premises.”
Compass provides a window through which customers can view operational statistics, class of service policies, router configurations and detailed network inventory information all via an intuitive, self-help interface. This view goes beyond the customer equipment and reaches into Sprint’s IP/MPLS network edge. Key features include:
— Quickly locating network connections, and obtaining critical information and status by business location.
— Real-time reporting that allows customers to better manage and understand WAN performance, status and behavior.
— Visibility into class of service (CoS) configuration and reporting.
— Access to historical performance statistics.
— Ability to monitor performance and view stats for both domestic and international locations.
— Initial troubleshooting and testing prior to opening a trouble ticket.
Several Sprint business customers are actively using Compass today with very positive results. Troy Greenlee, senior director of Communication Technologies for Healthways Inc., the leading provider of specialized, comprehensive Health and Care Support(SM) solutions, said, “Compass provides valuable real-time and historical circuit reporting. We can look at the health of our Sprint network in a matter of seconds. There are similar products on the market today, but Compass is user-friendly and it does not require in-house resources for setup. Most importantly, it’s cost effective. Compass is simply the best carrier tool I have ever used.”
ADESA, North America’s premier vehicle auction operator, converted to Sprint MPLS services about two years ago. “Since the Compass tool has been available, it has been very beneficial in providing us with important detailed data, allowing us the visibility to audit and help troubleshoot network performance as needed,” said Chris Roberts, network and security manager, ADESA Inc. “But more importantly, offering a tool like this demonstrates how Sprint is moving to treat us like a partner and is willing to share the same information available to them; they are not trying to hide anything from us. Clearly they seem to be moving toward a model that empowers customers to be a part of the solution and not just another invoice.”
Compass is an excellent tool for businesses using Sprint MPLS VPN and IP-based solutions that want to manage their own network experience. For customers requiring a higher level of service, the portfolio of Sprint Managed Network Services can complement the foundational self-service capabilities offered by Compass. Various levels of proactive end-to-end network management, reporting and consultation are available based on customers’ needs. Sprint’s core strength and leadership in the convergence of robust Network Security, IP Telephony and Managed Mobility solutions, provides businesses with access when and where they need it, enabling the ability to quickly respond to a rapidly changing business environment.
If business customers would like more information about Compass or want to obtain a Compass account, they can contact their Sprint Account Team.
About Sprint Nextel
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies, including two wireless networks serving nearly 52 million customers at the end of the second quarter 2008; industry-leading mobile data services; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. For more information, visit www.sprint.com.