September 15, 2008
ContractXchange.Com Shows Homesourcing Has Arrived In The UK.
Visitors to this year's http://www.callcentre-expo.co.uk/">Call Centre Expo (Birmingham National Exhibition Centre September 17-18) can experience an exciting, close-up view of how the homesourcing of customer service agents works.
The Contractxchange Live Agent Showcase features an international team of Remote Contract Agents from British Gas Services and the Canadian Automobile Association taking live customer calls (including transatlantic calls) from their workstations at the show.
You will also be able to talk directly to attending managers from the represented client call centres about how they developed their homesourcing programs.
Homesourcing. The Best Way Home.
Most major UK call centres are now seriously evaluating home agent systems as a means of flexibly supplementing their bricks and mortar operations. The big question is, which is the best way to do it?
Until recently the choice for call centres in the UK has always been either to "Insource" (your employee home agents, your network) or "Outsource" (their home agents, their network).
Now the ability to Homesource (directly contracted remote agent pool, shared network) has arrived and it offers significant economic and service quality advantages.
For major international call centres, such as Pizza Hut, Direct Energy and CAA, "homesourcing" has proven an extraordinarily successful addition to their operations. For an overview of their results look through the Video Testimonials and PDF downloads at Livexchange.com.
It All Starts At ContractXchange.com
ContractXchange.com is a leader in the homesourcing revolution with a growing list of major call centres clients both in North America and now in the UK. (contractxchange.co.uk).
ContractXchange.com is the access point to a unique, international pool of fully equipped and trained work-at-home customer service agents. The ContractXchange database has over 30,000 members for hiring clients to choose from.
This is where international client contact centers, including British Gas in the UK, go to recruit, contract, connect and manage their own (not outsourced) "Remote Contract Agent" workforces. It's a good place to see the future.
Contacts: UK Contact Information LiveXchange Corporation Phone: 0191 335 4328 Email: [email protected] NA Contact Information LiveXchange Corporation Toll Free: 1-866-916-6301 or Direct: (416) 987-6238 Email: [email protected]
SOURCE: LiveXchange Corporation