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SBA Ranks 7th in Federal Agency E-Government Effectiveness

September 16, 2008

The U.S. Small Business Administration jumped from 13th in 2007 to 7th in 2008 in rankings of overall electronic-government effectiveness, according to a recent Brookings Institute study.

The report, “State and Federal Electronic Government in the United States, 2008,” by Darrell M. West, assessed whether state and federal e-government initiatives effectively use interactive Web features to improve service delivery and public outreach.

Federal Web sites are rated by the same criteria as those of the 50 states. An identical e-government index rates federal Web sites on contact information, publications, databases, portals and number of online services. The top federal e-government performers in 2008 are the national portal USA.gov, followed by the Department of Agriculture, General Services Administration, Postal Service, Internal Revenue Service, Department of Education, Small Business Administration, Library of Congress, Department of Treasury and the Federal Reserve Board.

“At SBA, our responsibility goes beyond providing access to capital to help small businesses,” said Sandy K. Baruah, SBA’s Acting Administrator. “Thanks to a commitment to improving entrepreneurship education and training under the leadership of former Administrator Steve Preston, we are also giving small businesses the tools to succeed. Whether you are starting or expanding a small business and need help developing a business plan, targeting clients, or establishing a budget or need additional training, technical or financial assistance, SBA is here to help and the SBA Web site, www.sba.gov, is the best place to start.”

Recently lauded by Money Magazine, the SBA continues to improve its Web site’s reputation in order to help small businesses start, grow and succeed.

After a concerted effort to improve all aspects of the Web site, it has outperformed conventional Web site standards in areas such as: design, navigation, site performance and search capabilities. It also exceeded standards for its ability to return visitors to the site and have them recommend it to others. Content, functionality and overall satisfaction continue to grow.

The SBA Web site offers more than 15,000 pages of information on starting, financing, developing and managing a successful business. Topics include information on SBA-backed financial assistance, contracting opportunities, training and counseling, disaster recovery, and international trade, to name just a few. On average, the site has over one million unique visitors per month. Useful links to regulatory compliance and forms through www.business.gov and numerous related key sites are also available.

Small businesses can access online tools such as timely advice from experts, pod casts on topical business issues and services, a library, periodic newsletter, startup guide, statistics and much more. Key contact information for local SBA District Offices, Small Business Development Centers, Women’s Business Centers, SCORE Chapters and Veterans Business Outreach Centers nationwide and in U.S. territories, are available.

Editor: For a copy of the full Brookings Institute report go here http://www.brookings.edu/~/media/Files/rc/reports/2008/0826_egovern ment_west/0826_egovernment_west.pdf (Due to its length, this URL may need to be copied/pasted into your Internet browser’s address field. Remove the extra space if one exists.)




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