Zeacom Acquires Mi-Audio and Mi-Eval Divisions From Talking Computers
Zeacom (www.zeacom.com), the leading global provider of Unified Communications (UC) solutions for the small-to-medium sized business market, today announced that it has purchased New Zealand-based Talking Computer’s Mi-Audio and Mi-Eval product lines for an undisclosed amount.
Contrary to current economic trends, Zeacom achieves growth and profitability on a regular basis, 10% EBITDA and boasts more than 2,800 customers across the globe.
Coupled with an anticipated $1 million increase in revenue for Zeacom over the next 15 months, the addition and integration of these product lines will enhance the functionality of the company’s award-winning Zeacom Communication Center (ZCC) 5.1 UC suite to include voice recording and training modules, thereby solidifying its position as the industry leader in customer interaction solutions. The Mi-Audio module is a cost-effective Windows-based call recording technology for contact centers. Used in conjunction with the Integrated Evaluation, Call Assessment and Coaching module, Mi-Audio and Mi-Eval will provide Zeacom customers with objective evaluation, training and ongoing support.
Speaking at the company’s recent Zeacommunity user conference in Melbourne, Australia, Miles Valentine, CEO, Zeacom said, “Adding these products to our ZCC Suite was a logical next step for us in providing the most advanced unified communications solution on the market. We will offer these options to our existing Contact Center customers, and immediately integrate them as appropriate. This acquisition solidifies our already strong functionality in the business-critical Contact Center divisions of Staff Training and Call Recording.”
Sourced from one single application, Zeacom Communications Center 5.1 provides Rich Presence, Unified Messaging, Contact Center, Blended Out-dialing, IVR, Operator Console, Mobility, Conferencing, and Microsoft integration on one server and using a single administration interface. Zeacom Communications Center 5.1 reinforces the company’s position as a leading telephony software provider to small to medium sized organizations seeking to integrate their business communications and processes.
Zeacom is a leading provider of complete Unified Communications solutions. More than 2800 small and medium-sized organizations in 24 countries use Zeacom’s business communications software to improve communication and collaboration.
For more information, visit www.zeacom.com.