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ServicePower Field Service Solutions Announces Contract Win With National Service Alliance

Posted on: Tuesday, 14 June 2005, 09:00 CDT

ServicePower's Field Service Solutions (FSS) Division, a provider of Web-based, automated job scheduling and warranty chain management for subcontractors, manufacturers, retailers, third-party administrators and parts distributors, today announced that it has entered into an agreement with National Service Alliance, Inc. (NSA), a consortium of independent U.S. repair companies. ServicePower FSS will provide service network resourcing, electronic scheduling and dispatch, and warranty claim processing for use in NSA's consumer electronics service business. ServicePower will facilitate the dispatch and claims processes for NSA's member service companies from its manufacturer, retail, and third-party administrator (TPA) customers, as well as provide a service network in outlying areas.

NSA will provide the ServicePower platform to its service network so that clients can dispatch on-site service calls nationwide through centers and via the Internet, providing real-time visibility into the status of all repairs through integration into existing service management systems (SMSs).

"With the ServicePower FSS Web-based platform, we can provide our customers with real-time appointment bookings and an up-to-the-minute, line-of-sight view into the service process at the individual call level. Additional ServicePower features, such as online claim submission, mobile dispatch, GPS, and optimized routing, allow our members to increase their productivity, decrease costs, and provide exceptional service to our customers," said Randy Whitehead, president and CEO of NSA.

ServicePower Field Service Solutions will provide access to the NSA alliance to its customer base, enabling OEMs, TPAs, and others utilizing third-party servicers to benefit from the universal ServicePower FSS Web-based platform, streamlined processes, and pre-negotiated rates.

"NSA allows ServicePower FSS to offer its customers a single source of repair and installation services, all available via the ServicePower FSS platform. This relationship streamlines our offering by providing one platform and one source of labor for our customer's jobs," said Chris Smith, CEO of ServicePower FSS.

About the National Service Alliance Network (NSA)

NSA, headquartered in Salt Lake City, Utah, is a national service network for high-end consumer electronics, appliances, and computers that offers clients technological solutions that streamline customer relationship management, service administration, service network performance metrics, and supply chain operations through an advanced Web portal. For more information, call (801) 201-9933.

About ServicePower FSS

ServicePower (LSE: SVR) offers tools that enable optimized service execution across the entire service network. With licenses sold covering over 30,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling application in the world. ServicePower solutions, offered throughout the U.S., UK, and Europe, allow companies to locate their employed field resources in the right geography, ensure they have the right mix of skills, and outside this geography to create a network of independent, authorized servicers. The routes for both the company field resources and the independent servicers are optimized by ServicePower's technology to ensure the right balance between service and cost. ServicePower also provides warranty chain management, call center services, and analytics for manufacturers, third-party administrators, and retailers across the U.S. ServicePower's customers include innovative, world leading companies such as Avaya Communication, GE, Sharp Electronics, Siemens, and USDTV. For more information, visit the Web site at www.servicepower.com.

Note to Editors: ServicePower refers to the company and SERVICEPower refers to the product.

Source: Business Wire

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