Fibertech Networks Recognized For Service Excellence In Atlantic ACM’s 2008 Metro Report Card
For the third consecutive year, Fibertech Networks has received some of the highest operations marks in an industry-wide survey compiled by ATLANTIC-ACM, a leading provider of strategic research and consulting services serving the telecommunications and information industries.
Today, at a reception at the Yale Club in New York City, Fibertech received highest honors in ATLANTIC-ACM’s 2008 Retail Metro Report Card among competitive telecommunications carriers for sales representatives, provisioning, network, customer service, billing and large business and enterprise data quality and price.
“We’re honored with this recognition as it demonstrates our ability to provide customers with a commitment to responsiveness and support unmatched in the industry,” said Fibertech President and CEO John K. Purcell. “Our employees’ dedication and unparalleled attention to detail set us apart, and these awards are further proof that our customers, and the marketplace in general, recognize these efforts.”
The annual nationwide survey is based on the results of more than 3,000 individual ratings of company’s local network services and the operations behind those services. The Metro Report Card is widely recognized as the broadest benchmarking tool in business telecommunications.
“Fibertech’s results were high for all retail service categories and reflects their commitment to overall service excellence,” said Dr. Judy Reed Smith, CEO of ATLANTIC-ACM. “In general, the leading competitive carriers receive the highest service rankings in the survey, with Fibertech earning the highest marks for network performance and several key operational categories.”
Boston-based ATLANTIC-ACM is a leading provider of strategic research and consulting services serving the telecommunications and information industries. The company has been providing benchmarked customer feedback for carriers in their “Report Card” Series since 1995, with the “2008 Metro Report Card” the newest in the series. In addition, the company assists clients in evaluating telecommunications opportunities for successful investment, market entry, benchmarking, customer response, and long-term planning. For more information, visit ATLANTIC-ACM’s website at http://www.atlantic-acm.com.
About Fibertech Networks
Headquartered in Rochester, N.Y., Fibertech Networks is a leader in providing fiber-optic based network services throughout mid-size cities in the Eastern and Central regions of the United States. The company has built metro-area networks strategically connecting local Telco central offices, carrier hotels, data centers, office parks and other high traffic locations.
Founded in 2000 and privately held, Fibertech investors are led by Nautic Partners of Providence, R.I., and Banc of America Capital Investors of Charlotte, N.C. Further information about the company can be found at www.fibertech.com.