Comcast Licenses Amdocs’s New Business and Operational Support Products
Amdocs, a provider of customer experience systems, has announced that Comcast, a US-based cable operator, has licensed its new business and operational support products.
Under the new agreement, Comcast will deploy customer care, billing and OSS solutions based on Amdocs CES 7.5, its new portfolio of products. Amdocs has provided support to Comcast’s video, internet and voice services. In addition to billing and customer care, Comcast also will deploy Amdocs CES – Cramer OSS 7.5 to support its network resource management and network planning processes.
Andy Baer, chief information officer of Comcast, said: “Amdocs is a valued partner and is delivering technology and services that are integral to how Comcast interacts with its customers. We look forward to continuing our relationship and developing new ways in which to better serve our customers.”
Brian Shepherd, division president of Amdocs, said: “As Comcast continues to deploy new products and services, Amdocs offers a product portfolio that is focused on the customer experience. Based on our long history with Comcast, we are committed to continuing to provide solutions that enable Comcast to develop and deliver innovative services.”