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New Global Telecom Deploys Edgewater Networks' Solution for Their NGT Digital Voice for Microsoft(R) Response Point(TM) Solution

Posted on: Thursday, 2 October 2008, 12:03 CDT

New Global Telecom (NGT), the largest provider of wholesale hosted and trunk-based VoIP solutions in the United States, announced today it recently deployed Edgewater Networks' Solution as part of their NGT Digital Voice for Microsoft(R) Response Point(TM) offering.

The Edgewater solution consists of the EdgeMarc Network Services Gateways and EdgeView VoIP Support System products. The EdgeMarc gateways are being used by NGT at their customer premises as a demarcation point for their Microsoft(R) Response Point(TM) offering.

"NGT prides itself on providing the highest quality voice-over-IP for SMB customers," said John Guillaume, senior vice president, product and marketing at NGT. "The EdgeMarc solution allows business customers to prioritize voice traffic ahead of data traffic and to ensure a predictable, reliable end-user experience. The EdgeView system enables NGT's 24x7 NOC to monitor and directly contact customers with industry-leading, proactive customer support."

The EdgeMarc gateways combined with the EdgeView platform allow NGT to scale their operations and ensure their customers solid, predictable service from end to end. Utilizing the EdgeView VoIP Support tool, NGT's Network Operations Center (NOC) has the ability to monitor every customer and call him/her if there is an issue, usually before the customer even realizes there is an issue on their line.

"We are very happy to extend our partnership with NGT to this Microsoft(R) Response Point(TM) solution. The combination of Edgewater Networks' EdgeMarc, EdgeView and NGT's Digital Voice Service provide a secure, reliable and easy method for Microsoft(R) Response Point(TM) customer's to transition to Voice over IP (VoIP) services," said David G. Norman, CEO of Edgewater Networks, Inc.

The EdgeMarc is a part of a complete solution from Edgewater Networks that also includes EdgeConnect managed Power over Ethernet (PoE) switches, the EdgeView VoIP Support System and EdgeView Reports server. EdgeView is a troubleshooting and setup tool that allows service providers to proactively manage and support their communications services. EdgeView Reports is an advanced yet easy-to-use reporting tool that provides valuable VoIP performance information to network planners, operators, product managers, executive management teams and end-users.

About NGT

New Global Telecom, Inc. is the leading provider of wholesale hosted and trunk-based VoIP solutions in the United States. NGT enables leading VARs, MSOs, and Agents to provide nationwide, VoIP-based services to their customers through its proven channel ready solutions. The company's services deliver a high quality, complete communication solution to address business end-user needs. NGT's Network Performance Platform is a cornerstone of the service suites, and is an industry-leading network approach to delivering predictable end-user quality. NGT services include a complete range of telephony features, nationwide phone service, worldwide audio & web conferencing, desktop fax services, E911 service, training and other support. For more information, please visit www.ngt.com.

About Edgewater Networks, Inc. - Converged Networking. Simplified.

Edgewater Networks develops networking and security products that ensure the secure and reliable delivery of IP based voice and video for service providers and enterprises. EdgeMarc Network Services Gateways provide a VoIP aware NAT/Firewall, with survivability and QoS. EdgeConnect PoE switches simplify administration and QoS, the EdgeView Reports Server provides visibility into VoIP network performance and the EdgeView VoIP Support System eases the setup, monitoring and management of VoIP endpoints.

Edgewater Networks' award-winning solution simplifies setup and management of converged networking applications and provides proven operational savings from the remote office to the core of the network.

For more information about Edgewater Networks, Inc. please visit the company's website at www.edgewaternetworks.com or contact Dave Martin at 408.351.7209.

Source: Business Wire

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