October 6, 2008

N-Able Technologies(R) Sets New Performance Standards for Managed Services Industry

OTTAWA, Oct. 6 /PRNewswire/ -- Raising performance standards across the IT services industry, N-able Technologies(R), the preferred supplier of remote monitoring and management software and specialized business support services for managed service providers (MSPs), today announced its new N-central(R) 6.7ӚÓš software featuring breakthrough remote control functionality for virtually any IP-enabled device. Simultaneously, the company also announced the next generation of its customizable N-compass(TM) advanced business reporting software.

Available next month, N-able's new N-central software marks a major technology milestone for remote control, desktop and network management functionality. New features include several technology innovations that center on enhanced IT automation, overall performance and usability, advanced integration with Intel(R) vPro(TM), and instant remote manageability in heterogeneous environments and within networking infrastructure hardware such as routers, switches and printers. In addition, N-central 6.7 offers partners a new customer setup and rollout process that radically reduces the time it takes to on-board new clients from hours to mere minutes.

N-able's new N-compass 3.0 features a number of new advancements including flexible drag and drop report building, time-based SLA reporting, as well as asset reports that detail the performance and lifecycle expectations of all technologies tied to the network and allows for more strategic planning on hardware and software upgrades. The new functionality and custom branded reports are designed to help channel partners easily demonstrate ROI and the true business value of their services to clients and prospects.

Several N-able partners who have previewed N-central 6.7 and N-compassӚÓš 3.0 say the new offerings deliver the performance, power and usability enhancements that MSPs and other service providers need to maximize operational productivity and more effectively service small and medium-sized businesses.

N-able partner and successful MSP Dave Brewer, president & CEO of BC Networks, says the latest versions of N-central and N-compass are "very impressive and feature the IT automation and business reporting enhancements we need to take our customer service to that next level of excellence."

Stephanie Heflin, director of services for RIATA Technologies, one of the IT industry's most successful MSPs, agrees with Brewer's assessment and credits N-able for helping the company break into the managed services market five years ago. "With N-able's technology and business support services, we have been able to grow our business and service our customers faster and with more efficiency," says Heflin. "The new remote control features and performance enhancements found in N-central 6.7 will make it that much easier for our technicians to service customers more proactively and with greater speed and precision. N-central 6.7 will also work to decrease deployment time and make on-boarding new clients easier and faster, which is of critical importance to our technicians and will help us increase utilization rates and customer service."

"The breakthrough remote control technology found within our new N-central and the robust reporting features offered within our N-compass software will set a new standard of performance in the managed services marketplace and give our partners an unrivaled services edge that will make them that much more successful and valued by clients," says Gavin Garbutt, president and CEO, N-able Technologies. "When you combine these technology innovations with our ongoing investments in N-able University(TM), partner development and N-able's online Partner Portal which is now being used by more than 7,000 IT service professionals worldwide, the competitive differentiators between us and other vendors become very clear."

Product Availability

N-able will preview N-central 6.7 and N-compass 3.0 to partners and prospects at the company's upcoming N-able Partner Summit, being held OctoberӚÓš 22 - 24 in Dallas, TX. Both offerings are set for general availability worldwide in November.

N-able partners can register for the Partner Summit through N-able's online Partner Portal. Others interested in attending can contact the company at [email protected] For more information about N-able, visit http://www.n-able.com/ or call 1-877-655-4689.

About N-able Technologies

N-able Technologies is the preferred global supplier of remote monitoring and management technology and specialized business support services for managed service providers. N-able's proven platforms offer the right combination of technology, people and processes, which help IT service providers to deliver highly profitable managed services to small and medium-sized businesses. N-able maintains operations in North America, the U.K., Asia-Pacific and Australia. http://www.n-able.com/


CONTACT: Bryan O'Connor, Vice-President, Marketing, N-able Technologies,1-877-655-4689 x 363, [email protected]