Duquesne Light Deploys Open Unified Communications Solution From Siemens Enterprise Communications to Help to Streamline Infrastructure and Reduce Costs
BOCA RATON, Fla., Oct. 8 /PRNewswire/ — Duquesne Light Company provides electric energy to more than half a million customers in southwestern Pennsylvania. With a commitment to deliver superior customer service and reliability to its customers, Duquesne Light wanted to simplify and consolidate its complex communications environment and make its business continuity plan more resilient. They selected Siemens Enterprise Communications’s OpenScape(R) Unified Communications (UC) Server and OpenScape Voice Application as the foundation for a centralized, IP-based infrastructure that will help them improve communications and reduce costs.
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With an extensive existing investment in solutions from Siemens and other vendors, Duquesne Light selected the OpenScape Voice Application because its OpenSOA architecture would enable them to expand Voice over IP (VoIP) endpoints throughout their network, migrate users with minimal impact to existing users, and expand the services offered over time as part of Siemens’ OpenPath approach. Plus, since OpenScape Voice Application offers a centralized data center deployment model, it is not only dramatically simplifying Duquesne Light’s infrastructure but is also streamlining management of all of the platforms they service, helping to reduce total cost of ownership (TCO).
“We were happy with our existing Siemens solutions, but we were looking for a way to further streamline our infrastructure and move to an IP and unified communications environment that would enable us to improve communications internally and externally,” said Mark Sprock, Manager of Communications for Duquesne Light Company. “In addition, business continuity is critical for us as a utility company, and the OpenScape Voice Application provides us with a more efficient, cost effective redundant solution that will keep us in constant contact with customers.”
Duquesne Light has deployed the OpenScape Voice Application at its primary communications site with a redundant, back-up unit at their data center to help ensure disaster recovery capabilities. In addition, the open, centralized architecture of the OpenScape Voice Application has enabled Duquesne Light to already reduce the number of systems in their infrastructure, helping to reduce overall administration and maintenance support costs. While it is protecting their existing investment and enabling Duquesne to move forward at its own pace, it has also put them on a path to delivering advanced unified communications features, expanding mobility options, simplifying their enterprise-wide dialing plan and offering a consistent user experience to all users.
“The OpenScape Voice Application will enable us to deliver advanced unified communications features to all of our users over time, helping increase efficiency and improve collaboration,” added Sprock. “With the improved flexibility, scalability and integration with our existing business processes, the OpenScape Voice Application will help us more effectively serve the needs of our customers.”
The initial deployment has enabled the customer to act on their disaster recovery plans while gaining significant cost advantages from reducing the number of systems in their infrastructure.
“In the OpenScape Voice Application, Siemens was able to offer Duquesne an open, distributed data center architecture that fit with their unique business and technology requirements,” said Rick Puskar, Vice President of Sales for Siemens Enterprise Communications. “Since it was designed to integrate seamlessly with existing technology and critical business applications, OpenScape Voice Application was the right solution to enable Duquesne Light to move towards achieving their unified communications goals.”
About Siemens Enterprise Communications
Siemens Enterprise Communications is a joint venture between the private equity firm The Gores Group, a leading private equity firm, and Siemens AG. The joint venture incorporates Siemens Enterprise Communications GmbH & Co. KG, its worldwide affiliates and the businesses of Enterasys Networks and SER Solutions, creating a new leader in enterprise communications – strong in unified communications, contact centers and secure networks. More than 14,000 employees worldwide follow an Open Communications approach, providing enterprise communications and data networking solutions for enterprises of all sizes. This enables business processes to be more productive, faster and more secure within any network or information technology infrastructure. In fiscal 2007 Siemens Enterprise Communications generated revenues of approximately 3.2 billion Euros. For more information about Siemens Enterprise Communications, please visit http://www.siemens.com/open.
Note: OpenScape(R), OpenStage(R) and HiPath(R) are trademarks of Siemens Enterprise Communications GmbH & Co. KG. Siemens(R) is a registered trademark of Siemens AG or its subsidiaries and affiliates. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.
This release contains forward-looking statements based on beliefs of Siemens management. The words “anticipate,”"believe,”"estimate,”"forecast,”"expect,”"intend,”"plan,”"should,” and “project” are used to identify forward-looking statements. Such statements reflect the company’s current views with respect to future events and are subject to risks and uncertainties. Many factors could cause the actual results to be materially different, including, among others, changes in general economic and business conditions, changes in currency exchange rates and interest rates, introduction of competing products, lack of acceptance of new products or services and changes in business strategy. Actual results may vary materially from those projected here. Siemens does not intend or assume any obligation to update these forward-looking statements.
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