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RightNow Hosted Annual User Summit

October 10, 2008

BOZEMAN, Mont., Oct. 10 /PRNewswire-FirstCall/ — This week RightNow(R) Technologies hosted its annual world-wide User Summit, which brings together 800 customers and partners for three days of in-depth product, technology and customer case study sessions — all designed to help attendees deliver consistently superior customer experiences across the frontlines of their organizations.

“The RightNow Summit is the ideal chance for us to personally engage with our customers and partners to exchange ideas about customer experience excellence,” said Greg Gianforte, CEO and founder of RightNow. “The Summit could not be happening at a more perfect time, given some of the shifts in the economy as of late — it has never been more important for companies to invest in their customers to keep them happy and loyal.”

RightNow also announced the results of its third annual Customer Experience Impact Report (CEI), at the 2008 User Summit. The CEI report reveals information on how consumers engage with companies, both online and via phone, what they find frustrating, how negative and positive customer experiences affect them, and what they would change about current customer service practices. (For more information about the CEI report go to: http://www.rightnow.com/crm-news-6139.php).

About RightNow Technologies

RightNow delivers the high-impact technology solutions and services organizations need to cost-efficiently deliver a consistently superior customer experience across their frontline service, sales and marketing touch-points. Approximately 1,900 corporations and government agencies worldwide depend on RightNow to achieve their strategic objectives and better meet the needs of those they serve. RightNow is headquartered in Bozeman, Montana. For more information, please visit RightNow Technologies.

RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ Stock Market.

RightNow Technologies

CONTACT: Katie O’Connell of RightNow Technologies, +1-925-674-1487,koconnell@rightnow.com

Web site: http://www.rightnow.com/




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