Stream Global Services Acquires El Salvador Contact Center, Extends Reach Into Emerging Latin American Market
Posted on: Monday, 20 October 2008, 18:00 CDT
BOSTON, Oct. 20 /PRNewswire-FirstCall/ -- Stream Global Services, Inc. today announced its purchase of a Dell Inc. contact center in San Salvador, El Salvador.
"Growing our service offerings in emerging markets like Central and South America is a top priority for Stream," said R. Scott Murray, Chairman and CEO of Stream Global Services, Inc. "The availability of a live center in this market presented a great opportunity to take an important step toward achieving our targets for global expansion and entrance into newly emerging economies."
Encompassing more than 1,500 workstations across 129,000 square feet, the El Salvador center signals Stream's continued global expansion, and the growth of its core customer support offerings. Stream Global Services plans to utilize the El Salvador center for integrated BPO solutions such as sales services, order entry, customer inquiries, billing, collections, technical support, and other services integral to the customer experience, for new and existing Stream clients.
The center currently provides consumer sales, care and technical support services for a variety of Dell products. Stream will also take over these services as part of a concurrent outsourcing agreement with Dell.
"This acquisition is a great win on many fronts. It allows Dell to increase competitiveness and deliver even greater value to customers. Stream can expand and grow in Latin America with a talented team from Dell. The employees get to grow careers in new ways with Stream's multi-customer portfolio. And, jobs stay in El Salvador as it continues growing its contact center industry," said, Ray Roman, VP Dell global consumer operations and services.
"Stream and Dell have a long-standing relationship based on top-quality support for Dell's suite of products around the world," added Murray. "We are very excited to extend this important relationship in our company and continue providing a high level of service to Dell's customers."
Using its world-class technology platform and processes, Stream intends to use this center to provide Spanish- and English-language services to the emerging South American market. As such, Stream's San Salvador site should also become a key component of Stream's Smart Shore strategy, which provides a combination of onshore and offshore options to clients based in Europe and North America.
For more information about Stream Global Services' business or current employment opportunities, visit the company Web site at http://www.stream.com/.
For more information contact: Bob Dechant, Executive Vice President, Sales & Marketing Stream Global Services 781-929-6084 robert.dechant@stream.com About Stream Global Services, Inc. (Stream)
Stream Global Services, Inc. ("Stream") is a leading provider of integrated business process outsourcing services such as Web and data hosting, technical support, customer retention and recovery services, warranty support, customer care and other professional services for Fortune 1000 clients in the technology, software, computing, consumer electronics, media and communications sectors. Stream has more than 17,000 technical experts and other employees across 32 service solution centers in 18 countries.
About Dell
Dell Inc. listens to customers and delivers innovative technology and services they trust and value. Uniquely enabled by its direct business model, Dell is a leading global systems and services company and No. 34 on the Fortune 500. For more information, visit http://www.dell.com/, or to communicate directly with Dell via a variety of online channels, go to http://www.dell.com/dellshares. To get Dell news direct, visit http://www.dell.com/RSS.
Stream Global Services, Inc.
CONTACT: Bob Dechant, Executive Vice President, Sales & Marketing ofStream Global Services, Inc., +1-781-929-6084, robert.dechant@stream.com
Web site: http://www.stream.com/http://www.dell.com/
Source: PRNewswire-FirstCall
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