Shoosmiths Selects Mazu Networks to Ensure Quality Customer Service
Shoosmiths, a UK-based law firm, has selected Mazu Networks’s Mazu Profiler to help ensure quality customer service while maximizing employee billable hours.
Through Mazu Profiler, an application performance management solution based on Network Behaviour Analysis (NBA), Shoosmiths gains the visibility needed to ensure the uninterrupted delivery of critical business services by ensuring the performance and availability of applications across its complex IT infrastructure, said Mazu Networks.
Based on NBA, Mazu Profiler offers organizations a new way of looking at the IT infrastructure and provides value to network, security and data centre operations teams. By using Mazu Profiler’s behavior-based analytics, the Shoosmiths team gains a view of the application delivery path from back-end servers to the users’ desktops, added Mazu Networks.
Mazu Profiler learns the behavior patterns and interactions of and dependencies between users, applications, network and systems. Mazu Profiler is the solution that uses advanced behavior-based technologies to analyze traffic to detect application performance and availability, congestion and security issues to ensure the constant delivery of critical business applications.
Paul Brady, CEO of Mazu Networks, said: “In a 24×7 business world, meeting the ever-increasing demands of good customer service translates into performance and availability – how quickly you can respond and how accurate is your answer. Mazu Profiler enables Shoosmiths to provide quality customer service because the product gives them a complete understanding of everything and anything happening across their entire IT infrastructure. This gives Shoosmiths the intelligence they need to deliver quality business services without interruption as well as protect its critical assets from compromise.”