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Cisco Earns Two SSPA STAR Awards for Its Consumer Customer Service

Posted on: Thursday, 30 October 2008, 09:00 CDT

IRVINE, Calif., Oct. 30 /PRNewswire-FirstCall/ -- Cisco(R) today announced that it has received two STAR awards from the Service and Support Professional Association (SSPA), commemorating superior customer service for its Linksys by Cisco products. The award recipients were announced by the SSPA during its fall conference "Winning Service Strategies in a Shifting Global Economy" in Las Vegas this past week.

Cisco Consumer Business Group's (CBG) service excellence is recognized by a STAR in each of the following categories:

-- Outstanding Improvement, for the greatest increase in support quality within an underperforming operation, demonstrated by multi-quarter improvement in customer satisfaction scores and support productivity performance metrics -- Customer Support, for its care of high volumes of inbound and outbound customer interactions, with an emphasis on problem avoidance, Web and voice self-service, and streamlined incident handling -- Cisco CBG was further honored as a finalist in the Innovative Support category, for its new, enhanced tools and systems providing technical support to customers

Companies seeking these awards underwent a rigorous evaluation process, with the winners selected by SSPA's Advisory Board members.

"Winning these service excellence awards validates more than two years of concentrated work on consumer support and strengthens our leadership position," said Jay Pederson, Vice President of Consumer Advocacy, Consumer Business Group. "It is rewarding to be honored on our improvements in Customer Satisfaction, Customer loyalty, and first-contact-resolution which were increased due to the intimacy with Customers and empowering our employees to make decisions and take actions on their behalf."

These awards build on CBG's track record of recognition for excellent customer service, including Best Practices STAR Award for Best Customer Commitment earlier this year, as well as a finalist position for Best Online Support, both from the SSPA.

About Cisco

Cisco is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Cisco's vision for the consumer is to enable people to live a connected life that is more personal, more social, and more visual. More information about Cisco and its line of consumer products can be found at http://www.linksys.com/ and http://www.cisco.com/consumer.

About the SSPA

As the industry's foremost professional association, the Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. It brings together the best minds from across the industry -- from established companies with successful track records to pioneering newcomers with out-of-the-box ideas. For more information, visit http://www.thesspa.com/.

Cisco, Cisco Systems, Linksys by Cisco and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. This document is Cisco Public Information.

Cisco

CONTACT: Media, Brenna Karr, +1-949-823-6474, brekarr@cisco.com, orAnalyst Relations, Lisa Soto, +1-949 823-4778, lisoto@cisco.com, or InvestorRelations, Marilyn Mora, +1-408-527-7452, marilmor@cisco.com, all of Cisco

Web Site: http://www.cisco.com/consumerhttp://www.linksys.com/http://www.thesspa.com/

Source: PRNewswire-FirstCall

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