Optimum Online Ranked Top High-Speed Internet Service Provider in the East By J.D. Power and Associates in 2008 Internet Service Provider Residential Customer Satisfaction Study(SM)
BETHPAGE, N.Y., Oct. 30 /PRNewswire-FirstCall/ — Cablevision Systems Corp., today announced that its Optimum Online high-speed Internet service has been named the top high-speed Internet service provider in the East Region in the J.D. Power and Associates 2008 Internet Service Provider (ISP) Residential Customer Satisfaction Study(SM). The study, which ranked ISPs based on customer satisfaction across a range of key product attributes including performance and reliability, cost, customer service and billing, scored Optimum Online higher than all other Broadband providers and phone companies in Cablevision’s Region.
The study, released by J.D. Power and Associates earlier today, found that Optimum Online performed “particularly well in offerings and promotions and performance and reliability.” Cablevision announced this week that standard pricing for Optimum Online will not increase in 2009, the sixth year in a row without a price increase for this top-ranked service, which is also the most highly-penetrated broadband service in the nation, with more than 51 percent of the homes passed by Cablevision’s fiber optic network connecting to the Internet through Optimum Online, and a broadband market share of approximately 75 percent in Cablevision’s service area.
“There’s a reason why more than half of the homes passed by our fiber optic network access the Internet through the fast and reliable connections provided by Optimum Online, and it is extremely gratifying to have our enduring commitment to speed, quality and value – already familiar to our customers – recognized by J.D. Power and Associates,” said John Bickham, Cablevision’s president of cable and communications. “Even with the success of this service, we have continued to find ways to exceed our customers’ expectations, whether through a significant free speed increase a few years ago or, more recently, by becoming the only broadband provider in the country to extend the value of its product by offering customers free WiFi access in commercial and high-traffic locations across its service area.”
Full J.D. Power and Associates' press release and survey results available at:
Just last month, Cablevision's Optimum Voice digital voice-over-cable service won top honors in the J.D. Power and Associates 2008 Residential Regional Telephone Customer Satisfaction StudySM. In the comprehensive study, which ranks residential phone providers based on customer satisfaction across a wide range of product attributes like performance and reliability, customer service, billing and cost, Optimum Voice was named the highest ranking residential phone service in the Eastern Region for 2008, the second year in a row Optimum Voice was the top-ranked residential phone service in Cablevision's service area. Optimum Online features include: -- Downstream speeds of up to 15 megabits-per-second (Mbps) and upstream speeds of up to 2 Mbps. The Optimum Online Boost premium tier service offers customers speeds of up to 30 Mbps downstream and 5 Mbps upstream, in addition to a variety of advanced configurations and additional features. -- Optimum WiFi, which is currently being deployed across Cablevision's service area and is already the nation's largest and most advanced consumer WiFi network, based on geographic coverage, allows Optimum Online customers to wirelessly access the Internet for free in commercial and high-traffic locations, using WiFi-enabled laptop computers and portable devices like the iPhone, iPod Touch and BlackBerry. -- The Optimum.net consumer portal allows customers to stay connected to home, from wherever they are. The online portal enables users to access their Optimum e-mail or voicemail from the web, in addition to providing local news and information, customization options and entertainment services like hundreds of music videos, games and other features.
In addition to award-winning service and performance, Optimum Online customers continue to receive significant value-adds such as free security and anti-virus protection, an online music player, discounts on audio, video and computer electronics through the Optimum Store and more.
Optimum Online is the nation’s fastest broadly deployed Internet service for the home, and is now increasingly chosen by small and medium-sized businesses as well. Optimum Online continues to lead the nation in market acceptance, providing service to more than half of the homes passed by Cablevision’s fiber optic network. More than 60 percent of new Cablevision customers are choosing the company’s full suite of voice, video and high-speed Internet services, driving the value and features available through an increasingly integrated digital product suite.
Cablevision Systems Corporation is one of the nation’s leading media and entertainment companies. Its cable television operations serve more than 3 million households in the New York metropolitan area. The company’s advanced telecommunications offerings include its iO TV(R) digital television, Optimum Online(R) high-speed Internet, Optimum Voice(R) digital voice-over-cable, and its Optimum Lightpath integrated business communications services. Cablevision operates several successful programming businesses, including AMC, IFC, Sundance Channel and WE tv, through Rainbow Media Holdings LLC, and serves the New York area as publisher of Newsday and other niche publications through Newsday Media Group. In addition to these businesses, Cablevision owns Madison Square Garden and its sports teams, the New York Knicks, Rangers and Liberty. The company also operates New York’s famed Radio City Music Hall, the Beacon Theatre, and the Chicago Theatre, and owns and operates Clearview Cinemas.
Cablevision Systems Corp.
CONTACT: Jim Maiella, Cablevision Systems Corp., +1-516-803-3947
Web Site: http://www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=2008236http://www.optimum.com/