November 6, 2008
Excelcomindo Selects IBM’s Solution to Detect and Resolve Network Problems
Indonesian telecommunications firm Excelcomindo Pratama has chosen IBM's service management solution to detect and resolve its network problems.
According to IBM, its service management solution will allow Excelcomindo to predict trends such as cell utilization and performance. This in turn will help Excelcomindo improve its service quality, network planning and reduce operating costs.
Wira Wiguna, general manager for NOC operations and maintenance at Excelcomindo, said: "The utilization of IBM service management is relevant to Excelcomindo's project implementation as the correlation can be easily monitored. For example, if a fault occurs that affects the service and the availability of the network, corrective actions can be carried out immediately."