November 6, 2008

Excelcomindo Selects IBM’s Solution to Detect and Resolve Network Problems

Indonesian telecommunications firm Excelcomindo Pratama has chosen IBM's service management solution to detect and resolve its network problems.

According to IBM, its service management solution will allow Excelcomindo to predict trends such as cell utilization and performance. This in turn will help Excelcomindo improve its service quality, network planning and reduce operating costs.

For this project, IBM teamed with its business partners, Fastwire and Niaga Prima Paramita, to implement the fault and performance management system based on IBM Tivoli Netcool software. IBM Tivoli Netcool/OMNIbus detects and filters faults, and automates the isolation and resolution of problems to help staff isolate, analyze and resolve network problems for improved service quality.

Wira Wiguna, general manager for NOC operations and maintenance at Excelcomindo, said: "The utilization of IBM service management is relevant to Excelcomindo's project implementation as the correlation can be easily monitored. For example, if a fault occurs that affects the service and the availability of the network, corrective actions can be carried out immediately."