November 11, 2008

NetQoS Publishes VoIP and Unified Communications Management Ebook

NetQoS today published its completed VoIP management ebook with a new fourth chapter on unified communications. The ebook is a guide to managing VoIP quality of experience and introducing unified communications (UC) applications such as video, presence, and unified messaging on the network.

Titled "Do You See What I'm Saying? Managing VoIP Quality of Experience on Your Network," the ebook is written by NetQoS software architect and VoIP expert Jeff Hicks. Its chapters cover everything from an introduction to VoIP protocols to VoIP call setup and call quality performance to unified communications, with the aim of helping network and IT professionals:

-- Identify key VoIP performance metrics

-- Define network performance requirements for VoIP traffic

-- Isolate call setup protocol details that affect performance

-- Review call quality standards and where quality problems are most likely to occur

-- Explore new unified communication applications, and learn how they can impact network performance

"Network convergence is forcing network managers to have specialized application expertise they didn't need in the past," said Hicks. "This ebook equips the network manager with the knowledge needed to be successful in managing VoIP quality of experience on the network, which is the first step down the path toward truly unified communications."

NetQoS will be giving away printed copies of the ebook during VoiceCon San Francisco at booth number 617, where the company's VoIP and UC experts will also be demoing the latest version of NetQoS Unified Communications Monitor, launched today. To download a complimentary copy of the ebook, visit

About NetQoS Inc.

NetQoS provides network performance management software and services that improve application delivery across the world's most complex networks. More than 900 service providers, government agencies, and large enterprises - including half of the Fortune 100 - use the NetQoS Performance Center to monitor application service levels, troubleshoot problems quickly, and plan for change. Representative NetQoS customers include Chevron, Lockheed Martin, Reuters Group plc, American Express, Siemens, Boeing, Deutsche Telekom, NASA, and Barclays Global Investors. Headquartered in Austin, Texas, NetQoS has R&D centers in Austin and Raleigh, N.C., and regional sales offices in London and Singapore. For more information, visit or call (877) 835-9575.

NetQoS is a registered trademark of NetQoS Inc. All other trade names, trademarks, and registered trademarks are the property of their respective owners.

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