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Frost & Sullivan Recognizes NEC Display Solutions' Ability to Implement Aggressive Customer Service Strategies

Posted on: Monday, 8 December 2008, 06:45 CST

MOUNTAIN VIEW, Calif., Dec. 8 /PRNewswire/ -- Based on its recent analysis of the digital signage market, Frost & Sullivan recognizes NEC Display Solutions of America, Inc. with the 2008 Global Frost & Sullivan Customer Value Enhancement Award for its customer-centric strategies aimed at offering a total solution approach. The company's broad product portfolio, comprising high-performance digital signage displays, coupled with its content-building solutions, has offered significant value to its customers.

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"NEC Display Solutions has built strong brand equity and expertise in the field of flat-panel displays and electronics over the years," says Frost & Sullivan Research Analyst Abhigyan Sengupta. "This has been achieved by providing a comprehensive product and solution package wherein it not only offers a display system, but also software consulting, financing, system configuration, deployment services, maintenance, and logistics to deliver the complete architecture."

The company customizes its technology solutions to diverse customer needs. Since 2006, NEC has evolved into a general contractor, partnering with clients to provide a complete service solution that includes a large variety of displays and client server-based infrastructure that run digital signage systems through media engines.

NEC markets numerous types of display technologies for a range of end-user applications. These display types include 32 - 82-inch large-format displays for digital signage applications; 15" - 30" desktop liquid crystal display (LCD) displays for corporate, education, graphics, and medical applications that require unparalleled screen performance; and mobile, portable, and professional installation projectors for business and education applications that demand high-quality images and networking functionality.

"The NEC Digital Signage Lobby Solution is an all-in-one package designed to provide a cost-effective, turnkey solution that is highly flexible and easily editable," observes Sengupta. "The product system specifications include high-definition (HD) 40" NEC LCD display, integrated tuner for HD broadcast capabilities, SceneStudio Pro content management software, EscapeWire Solutions, and a Tripp Lite TLP606B power strip. NEC's Digital Signage Kit has the same components as the Lobby Solution, and offers the added flexibility of working with any of their 32 - 60-inch large-screen displays."

NEC offers financial options to its clients in the form of lease packages, as well as financing for the acquisition of the complete system. A client with large-scale requirements for digital signage displays can benefit tremendously from NEC's solution, as the overall display installation might include hundreds of display systems.

"NEC has successfully exploited its ability to provide new products and enhanced services, while capitalizing on its global footprint," observes Sengupta. "The company has also displayed an unparalleled ability to understand customer requirements and tirelessly service customized solutions, thereby delivering on customers' expectations."

Each year, Frost & Sullivan presents this award to the company that has best demonstrated the ability to expand its customer base, while maintaining its existing customer base, with more innovative value creation and enhancement strategies than competing vendors. This Award recognizes the company's successful sales entry, customer acquisition and service strategies, and the degree to which those strategies have met customers' stated needs and requirements. Such strategies are expected to significantly improve customer interaction and contribute to their satisfaction.

Frost & Sullivan's Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.

About NEC Display Solutions of America, Inc.

Headquartered in Itasca, Ill., NEC Display Solutions of America, Inc., is a leading designer and provider of innovative desktop LCD displays, professional-grade large-screen LCD displays, a diverse line of projectors and integrated display solutions. NEC Display Solutions develops leading-edge visual technology and customer-focused solutions for a wide variety of markets, including enterprise, professional, education, medical and digital signage. For additional information about NEC Display Solutions of America monitors, consumers can call (866) NEC-MORE, or visit the Web site at http://www.necdisplay.com.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, partners with clients to accelerate their growth. The company's TEAM Research, Growth Consulting and Growth Team Membership(TM) empower clients to create a growth-focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents. For more information about Frost & Sullivan's Growth Partnership Services, visit http://www.awards.frost.com.

SOURCE Frost & Sullivan

Source: PR Newswire

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