Yucheng Develops Call Center for the Bank of China Using Siebel CRM
Limited (Nasdaq: YTEC), a leading provider of IT solutions and services to
center for the Bank of
integrated CRM platform.
Yucheng, in collaboration with Oracle, will develop and integrate the CRM
software for a unified 1,000 seat call center for BOC. The call center will
centralize customer service from previously stand-alone provincial call center
systems, creating a single integrated CRM platform. By integrating customer
relationship information with customer transaction data, BOC is hoping to
better understand individual customers and gain market insights that will
translate into better customer services and increased profitability per
customer.
Yucheng recently hired a CRM team with a superb track record and a deep
understanding of how to translate client requirements into the technical
modules of a Siebel-based CRM environment. Yucheng’s expanded
management-related solutions group will work with clients to define, deploy
and integrate CRM solutions into their regular business. To ensure the value
of our client’s investments, the team will also provide training, product
enhancements and maintenance services.
Mr.
work with both BOC and Oracle on this landmark CRM win. The Siebel CRM
technology should allow BOC to capture more cross-selling opportunities and
increase its customer retention rates.
“We are confident that our expanded CRM team’s strong Siebel CRM
implementation capabilities and successful reference sites, combined with
Yucheng’s market leading position in management-related solutions will allow
us to better support the evolving technology needs of our extensive customer
base.”
Management-related solutions enable management teams to better understand
their business. This solution segment is comprised of business intelligence,
risk management, enterprise resource management and customer relationship
management. According to the IDC, the management-related solutions market is
valued at approximately
for the CRM segment.
About Yucheng Technologies Limited
Yucheng Technologies Limited (Nasdaq: YTEC) is a leading IT service
provider to the Chinese banking industry. Headquartered in
Yucheng has more than 2,000 employees and has established an extensive network
for serving its banking clients nationwide, with subsidiaries and
representative offices in 23 cities. Yucheng provides a comprehensive suite of
IT solutions and services to Chinese banks including: (i) channel-related IT
solutions, such as web banking and call centers; (ii) business-related
processing solutions, such as core banking systems, foreign exchange and
treasury management; and (iii) management-related IT solutions, such as risk
analytics and business intelligence. Yucheng is also a leading third-party
provider of POS merchant acquiring services in partnership with banks in
About the Bank of
Founded in 1912 and headquartered in
one of
successively opened branches in global financial centers, and has built up its
network in 27 countries and regions. Currently, it has over 10,000 domestic
operations and over 600 overseas operations. Members of the group include BOC
Hong Kong, BOC International, BOCG Insurance and other financial institutions.
BOC provides a comprehensive range of high-quality financial services to
individual and corporate customers as well as financial institutions worldwide.
Its businesses cover commercial banking, investment banking and insurance,
with a focus on commercial banking, including corporate and retail banking,
treasury business and financial institutions banking. As of
BOC has total assets of
Safe Harbor Statement
This press release includes forward-looking statements made pursuant to
the safe harbor provisions of the Private Securities Litigation Reform Act of
1995 that involve risks and uncertainties. Forward-looking statements are
statements that are not historical facts. Forward-looking statements generally
can be identified by the use of forward-looking terminology, such as “may,”
“will,” “expect,” “intend,” “estimate,” “anticipate,” “believe,” “project” or
“continue” or the negative thereof or other similar words. Such forward-
looking statements, based upon the current beliefs and expectations of
Yucheng’s management, are subject to risks and uncertainties, which could
cause actual results to differ from the forward looking statements. The
following factors, among others, could cause actual results to differ from
those set forth in the forward-looking statements: current dependence on the
PRC banking industry demand for the products and services of Yucheng;
competition from other service providers in the PRC and international
consulting firms; the ability to update and expand product and service
offerings; retention and hiring of qualified employees; protection of
intellectual property; creating and maintaining quality product offerings;
operating a business in the PRC with its changing economic and regulatory
environment; and the other relevant risks detailed in Yucheng filings with the
Securities and Exchange Commission. The information set forth herein should be
read in light of such risks. Yucheng assumes no obligation to update the
information contained in this press release.
For more information, please contact:
New York:
Mr. Jim Preissler
Tel: +1-646-383-4832
Email: jpreissler@yuchengtech.com
Beijing:
Ms. Rebecca Alexander
Tel: +86-10-5913-7998
+1-914-613-3648
Email: ralexander@yuchengtech.com
SOURCE Yucheng Technologies Limited