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NTRadmin Helps Managed Service Provider Gain Competitive Edge With On Demand Network System Management from NTRglobal

Posted on: Wednesday, 17 December 2008, 09:00 CST

DALLAS and BARCELONA, Spain, Dec. 17 /PRNewswire/ -- Utilizing NTRadmin, an on-demand network systems management solution with NTRadmin Bots, Not Just Computers, a managed service provider and technology consultant, remotely monitors its customers' computers, networks and servers, proactively identifying problems such as lack of disk space, lagging CPU speed and security issues such as outdated anti-virus software. If problems are spotted, Not Just Computers can fix problems remotely, anytime, anywhere, even with a Windows mobile device with NTRadmin.

(Logo: http://www.newscom.com/cgi-bin/prnh/20081111/NTRGLOBALLOGO)

"With NTRadmin, we can be one step ahead of our customers' network system management issues to optimize performance and uptime for their business," said Paul Benn, director, Not Just Computers. "It's a two-prong win: First, we make our present customers a lot happier. Second, we have a great selling tool. When we show companies how we can monitor, diagnose and repair their systems without travel, they want to work with us. NTRadmin helps us gain competitive advantage."

In addition to enhancing customer service and sales, Not Just Computers has reduced travel costs with NTRadmin by more than 40 percent. And by deploying NTRadmin "Bots" -- customizable scripting agents that are easily programmed to automatically handle tasks inside or outside the LAN, like patch management, software upgrades and security checks -- Not Just Computers has significantly enhanced the security, performance and uptime of its own global IT system as well as its customers'.

"Any downtime is a problem for our customers, and that means it's a problem for us," said Benn. "NTRadmin offers a whole new cost-effective way for us to scale services to our customers with performance that meets the most stringent security requirements. Our consultants are travelling less on service calls and we're building satisfied and loyal customer relationships."

Secure, Web-based and a welcome answer for under-staffed IT departments, NTRadmin is an IT service support and desktop management solution that enables organizations to remotely support unattended PCs and servers, automate WANs and control desktop computers and PDAs regardless of the network size, complexity or geographical location. NTRadmin features customizable Bots that automate critical IT functions such as change management and searching for, and eliminating, malware and other potentially dangerous software.

About Not Just Computers

Established in 2002 Not Just Computers Ltd provides a wide range of services: networking, hardware and software sales, installation and support, office relocations, phone system implementations, anti-virus protection, document archiving and more, to customers around the world.

About NTRglobal

More than 15,000 companies of all sizes in more than 60 countries rely on NTRglobal to deliver enterprise-grade security and reliability for on demand remote support with NTRsupport(TM) for their PCs, servers and Windows Mobile devices and remote administration with NTRadmin(TM) to manage and automate their IT tasks. NTRglobal secure Software-as-a-Service (SaaS) combines award-winning functionality, proven integration, including Salesforce and other major CRM systems, point-and-click administration and scalability, global capabilities, customization and robust reporting for 360 degree visibility and compliance management. Offering a superior customer experience with dedicated regional and global support, NTRglobal applications are offered in 15 languages, including those with double-byte characters. All NTRglobal applications are hosted from 11 data centers around the world. NTRglobal operates these secure, global data centers with fail-over capabilities to ensure robust performance and reliability.

For more information about NTRglobal, visit http://www.ntrglobal.com.

SOURCE NTRglobal

Source: PR Newswire

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