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Amdocs Delivers Superior Performance on IBM Power Systems and Middleware in Recent 30,000 User Benchmark

Posted on: Wednesday, 14 January 2009, 05:00 CST

Sub-second response times and scalability pave the way for better customer experiences and lower costs

ST. LOUIS, Jan. 14 /PRNewswire-FirstCall/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Amdocs CES CRM 7.5, part of the Amdocs Customer Experience Systems (CES) portfolio, demonstrated superior performance and Total Cost of Ownership reduction capabilities in a recent 30,000 user benchmark. The benchmark was conducted on an IBM platform consisting of DB2(R) 9.5, WebSphere(R) 6.1, AIX(R) 5.3, and an IBM Power(TM) 550 server and POWER6(TM) processors. In addition, the Amdocs CES CRM 7.5 benchmark results surpassed those reported in other published customer relationship management (CRM) vendor performance benchmarks.

The Amdocs CES CRM 7.5 benchmark testing emulated a real world, high volume large company call center - simulating 30,000 concurrent users (agents), more than 347,000 interactions per hour and a large 500GB database representing 100 million customers. While subject to high call volume, Amdocs CRM CES 7.5 demonstrated the ability to improve the customer experience and reduce costs.

The results of the benchmark test include:

• Sub-second (0.619) client-side application response times. This response time helps to reduce the handling time of every interaction and improve overall agent efficiency. Each second of handling time saved represents an ability to reduce phone charges, labor and call center operational costs - and an improved customer experience.
• Linear scalability. Scalability tests were conducted to understand how Amdocs CES CRM 7.5 consumes computing resources when subject to an increased workload, as represented by an increase in the number of users (agents), and corresponding transactions in the system. Results demonstrated that Amdocs CES CRM scales in a comparative manner, enabling companies to better plan for business growth and increased volume, while minimizing future hardware costs.
• The ability to support compression of large database tables without performance penalty. Database compression helps companies reduce storage requirements and administration costs. As a result, Amdocs estimates that companies can reduce Amdocs CES CRM storage subsystem and administration costs by an estimated thirty percent or more.

"CRM system performance is critical to delivering a superior customer experience. Our benchmark results demonstrate that Amdocs CES CRM 7.5 can also positively affect the total cost of ownership while helping companies effectively plan for and manage business growth," said Michael Couture, head of global marketing at Amdocs. "As long-time partners, Amdocs and IBM understand the importance of the customer experience and this successful benchmark helps ensure that we can deliver it to our customers and their end users."

"This benchmark demonstrates that Amdocs CES CRM 7.5, integrated with IBM technology, can deliver the high performance and TCO reductions required by high volume contact centers and other customer management operations," said Arvind Krishna, Vice President, IBM Software Group, Information Management. "We've worked with Amdocs to optimize Amdocs CES CRM 7.5 performance for DB2, AIX and WebSphere on the latest POWER6 servers, to help companies reach their business objectives more quickly with reduced risk and better price performance."

About Amdocs Customer Experience Systems (CES)

Amdocs CES is an integrated portfolio that delivers the operating environment service providers need to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. Amdocs CES allows providers to deliver an optimal customer experience--personalized, participatory and timely across any service, location and device. The Amdocs CES Portfolio leverages Amdocs business process best practices based on real-world scenarios, and transcends traditional business-support systems (BSS), operational-support systems (OSS) and service delivery platforms (SDPs) to enable service providers to address both current and emerging customer experience business processes. Amdocs' unique business model focuses on enabling its customers to create differentiation and build brand, loyalty, profitability and competitive leadership. Please visit www.amdocs.com/cesportfolio for more information.

About Amdocs

Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experience(TM) at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, services and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $3.16 billion in fiscal 2008, Amdocs has more than 18,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at www.amdocs.com.

Amdocs Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2008, filed on December 8, 2008.

SOURCE Amdocs

Source: PR Newswire

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