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OpenAir Extends Market Lead as Top SaaS Professional Services Automation Solution for Salesforce.com Users

Posted on: Wednesday, 14 January 2009, 07:00 CST

Leading Provider of PSA Software Announces New Integration Features and Latest Joint Customer Wins with Salesforce.com

BOSTON, Jan. 14 /PRNewswire/ -- OpenAir, Inc., a NetSuite Inc. (NYSE: N) company and a leading provider of on-demand professional services automation (PSA) software, today announced a host of new advances to its leading PSA software. The new advances are designed to ease integration with salesforce.com and enable services companies to realize significant cost savings and productivity gains. The company also today announced a number of new joint customer wins -- including Bluewolf Group, Resort Technology Partners, NPower NY and M62 -- clearly establishing themselves as the leading salesforce.com integrator with the most joint customers with salesforce.com in the professional services automation industry. These new customers are now among the many who have chosen OpenAir to reap the benefits of an integrated system that brings together the capabilities of customer relationship management (CRM) and PSA. For more information about the OpenAir Professional Services Solution, please visit www.openair.com.

Significant Enhancements to Integration

With demand for OpenAir Professional Service Automation Software from salesforce.com users at an all-time high, OpenAir continues to make significant enhancements to further the development of its integration platform. Most recently, OpenAir released the ability to specify a task designation when pushing salesforce.com cases into OpenAir. This new functionality is extremely beneficial for organizations utilizing salesforce.com cases for ticket tracking and customer support, thus improving efficiency and customer service.

OpenAir customers can push their salesforce.com prospect records to OpenAir via a single sign-on interface and automatically create a project to correspond with each closed opportunity. As a result, they eliminate the need to re-enter data into OpenAir, which not only saves them time and money but also gives them increased visibility into their sales and delivery cycle. OpenAir's advanced platform carries forward the salesforce.com custom fields and sales process configurations, which is critical to the success of any integration project.

New Joint Customers

The new joint OpenAir / salesforce.com customers announced today join a growing list that includes Accept Software, AIPEX, Basik, BioPharm, CAS Designs, Hallmark, Information Experts, Jive Software, MarketBridge, MasterControl, nGenera, Noblestar, PAC, PrismTech, Sagence, and Simpl. These customers tout the many benefits of OpenAir's sophisticated capabilities:

As a software reseller and systems integration firm, Bluewolf Group (www.bluewolf.com) is in the unique position of both using and selling OpenAir's advanced software products.

"The integration between OpenAir and salesforce.com provides us with the marriage of two of our critical business systems," said Eric Berridge, co-founder of Bluewolf. "The seamless flow from sales opportunity to project management saves both time and money on our end. We believe in this so much that it has become a cornerstone offering of our firm."

Founded in 1998, Resort Technology Partners (RTP) (www.rtp.com) is a privately-owned company that specializes in delivering integrated point-of-sale software and Internet solutions for the resort and recreation industries. The company helps businesses sell, serve and manage online and on-location with one system.

"Based on our initial testing, we are extremely excited about the upcoming benefits of our OpenAir-to-salesforce.com integration," said Ryan Cantrell, RTP director of operations. "We are anticipating an increase in forecast accuracy as well as pipeline visibility for our professional services team, while allowing us to push project completion percentages and status back to salesforce.com for the account managers, enhancing a seamless experience for our customers regardless of whom they are talking with at RTP."

NPower NY (www.npowerny.org) is part of a network of New York-based nonprofit organizations that provides comprehensive, high-quality and affordable technology assistance to other nonprofit groups nationally. Founded in 1999, the NPower network currently serves more than 4,000 organizations each year.

"NPower NY has been using OpenAir since September," said Mark Topping, director, NPower NY. "Since the beginning, we have used the integration to connect the work done by our service delivery team to the work of our account management team."

M62 visualcommunications limited (www.m62.net) helps businesspeople create and deliver more effective presentations. Founded in 1997, the company employs 40 people and works for clients in 38 countries for whom they have created thousands of presentations and hundreds of thousands of slides.

"We chose OpenAir because we have made the strategic decision to adopt Software as a Service (SaaS) solutions for all of our IT needs, and OpenAir is head and shoulders above other project management solutions on the market," said David Foster, m62 commercial and operations director. "With client projects ranging in duration from 48-hour rush jobs to weeks or months for a total revamp of a library of sales presentations, our requirements are very demanding. We especially like the flexibility provided by the revenue recognition and billing rules, the integration with salesforce.com and the open API, which allows us to include all of our custom development on that platform."

About OpenAir

OpenAir, Inc., a NetSuite Inc. company, is a leading provider of Software as a Service (SaaS) services automation software. Offering both professional services automation (PSA) and project portfolio management (PPM) solutions, OpenAir provides project-based organizations and firms the tools they need to grow their businesses quickly and profitably. Providing enterprise-level functionality for businesses of all sizes, OpenAir has more than 42,000 active users at over 300 world-class firms using the software to better capture billable time, manage projects and resources and bill customers. Coupled with a team of highly experienced consultants from some of the world's leading services firms, OpenAir's services automation solutions drive higher profits through improved utilization, visibility and data collection. To learn more, please visit www.openair.com

SOURCE OpenAir, Inc.

Source: PR Newswire

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